Urban Account Manager

Smiths Group; Hemel Hempstead; On-site; GBP 60,000 - 75,000; Full time

Job summary

Smiths Detection is seeking an experienced Urban Account Manager to drive growth across the Urban market sector in Northern Europe. You will manage a portfolio of customers, distributors and partners, expanding revenue through lifecycle sales, upgrades and services.

In this role you will collaborate with the wider sales organisation to achieve order intake, revenue and margin targets while building strong relationships with public-sector and critical infrastructure customers across the region.

Qualifications

• Proven experience in account management, sales, business development, or customer-facing commercial roles within security technology, screening, detection, or public safety solutions.
• Strong relationship-building and stakeholder management skills.
• Experience managing customer portfolios and driving revenue growth.
• Ability to identify commercial opportunities and convert them into sales.
• Excellent communication, negotiation, and organisational skills.
• Experience using CRM and sales management tools.
• Public sector, government, law enforcement, or corrections markets.
• Distributor and channel partner management.
• Critical infrastructure or physical security environments.
• Understanding of public procurement and tendering processes.

Responsibilities

• Manage relationships with customers, distributors, resellers, and business partners across the Urban sector.
• Act as the primary commercial contact for day-to-day customer and partner activities.
• Develop and execute account growth plans for existing customers.
• Identify opportunities for upgrades, replacements, accessories, services, and additional equipment sales.
• Build and maintain a robust sales pipeline and accurate forecast.
• Follow up quotations and proposals to maximise conversion rates.
• Support customer presentations, product demonstrations, industry events, and partner engagements.
• Work collaboratively with Service, Operations, Supply Chain, and Product teams to ensure excellent customer support.
• Monitor market activity, procurement programmes, and competitor developments.
• Maintain accurate CRM records and sales reporting.

Job description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Smiths Detection is a global leader in threat detection and security screening technologies, helping protect people and infrastructure around the world. We are seeking an experienced Urban Account Manager to drive growth across our Urban market sector throughout Northern Europe.

This is a customer-facing commercial role focused on developing existing business, strengthening partner relationships, and identifying new opportunities within law enforcement, corrections, critical infrastructure, government, public sector, and security markets.

The Opportunity

As the Urban Account Manager, you will be responsible for managing a portfolio of customers, distributors, and partners across Northern Europe. You will drive revenue growth through proactive account management, lifecycle sales, upgrades, services, and expansion opportunities across the installed base.

Working closely with the wider sales organisation, you will become a trusted commercial partner to customers while supporting the achievement of order intake, revenue, and margin targets.

What you will be doing:

• Manage relationships with customers, distributors, resellers, and business partners across the Urban sector.
• Act as the primary commercial contact for day-to-day customer and partner activities.
• Develop and execute account growth plans for existing customers.
• Identify opportunities for upgrades, replacements, accessories, services, and additional equipment sales.
• Build and maintain a robust sales pipeline and accurate forecast.
• Follow up quotations and proposals to maximise conversion rates.
• Support customer presentations, product demonstrations, industry events, and partner engagements.
• Work collaboratively with Service, Operations, Supply Chain, and Product teams to ensure excellent customer support.
• Monitor market activity, procurement programmes, and competitor developments.
• Maintain accurate CRM records and sales reporting.

What Success Looks Like

• Growth within existing customer accounts.
• Increased partner engagement and performance.
• Strong forecast accuracy and pipeline management.
• High levels of customer satisfaction and retention.
• Achievement of order intake and revenue objectives.

Why Join Us?

This role offers the opportunity to work with market-leading security technologies while building relationships with some of the most important public-sector organisations across Northern Europe. You will play a key role in supporting safer communities and critical infrastructure through innovative detection and screening solutions.

Qualifications

• Proven experience in account management, sales, business development, or customer-facing commercial roles withinSecurity technology, screening, detection, or public safety solutions.
• Strong relationship-building and stakeholder management skills.
• Experience managing customer portfolios and driving revenue growth.
• Ability to identify commercial opportunities and convert them into sales.
• Excellent communication, negotiation, and organisational skills.
• Experience using CRM and sales management tools.
• Public sector, government, law enforcement, or corrections markets.
• Distributor and channel partner management.
• Critical infrastructure or physical security environments.
• Understanding of public procurement and tendering processes.

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial andlifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.