Uptime Support Manager

OLYMPUS EUROPA SE & CO. KG; Glasgow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading medical equipment provider is seeking an Uptime Support Manager in Glasgow. You will be the primary contact for clinical customers, providing support to ensure the delivery of vital medical procedures. Responsibilities include account management, data analysis to reduce repairs, and delivering training sessions. A valid UK driving licence is essential, along with a proactive attitude towards customer relationships and the ability to work flexibly. This role offers competitive benefits and a supportive working environment.

Benefits

Competitive salary

Performance-related bonus incentive

Company car or cash allowance

Private medical cover

Comprehensive pension scheme

Annual health check

Volunteering leave

Discounts with major retailers

Qualifications

• Valid UK driving licence is essential.
• Proven track record of building and maintaining strong customer relationships.
• Professional attitude, with an eagerness to learn.

Responsibilities

• Regularly visit customers, building trust and rapport.
• Analyse repair trends for bespoke support.
• Deliver engaging training sessions to groups.

Skills

Strong customer relationship management

Data analysis

Training delivery

Flexibility and adaptability

Job description

Uptime Support Manager

KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Endoscopic Solutions

As an Uptime Support Manager, you will be the first point of contact for our clinical customers, helping them through various situations that ultimately affect the day‑to‑day running of their department and the services offered to patients. These situations include educating and training customers on how to avoid endoscope damage that results in repairs and the correct method to clean an endoscope. Through doing so effectively, you will help ensure the delivery of vital medical procedures continues wherever possible.

You will primarily support a customer base in and around Glasgow, but travel afield to the likes of Aberdeen, Shetland and the Isle of Skye will be required.

Your responsibilities

• Account Management
  • Regularly visit all customers in your territory, building relationships based on trust and rapport, and provide ongoing customer support.
  • Work closely with your in‑field colleagues to ensure all future sales opportunities are maximised, by helping them bring in new business and strengthening existing relationships.
• Data Analysis
  • Analyse repair trends to provide bespoke support, aimed at reducing repairs.
  • Carry out on‑site customer audits of equipment and processes.
• Training and Education
  • Deliver engaging training sessions to groups of 4 to 10, using group activities, hands‑on sessions, games, formal presentations and quizzes.
  • Provide end‑user training and installation support for our wide range of endoscopic and decontamination equipment.

Qualifications

• Valid UK driving licence is essential.
• Proven track record of building and maintaining strong customer relationships.
• Professional attitude, with an eagerness to learn.
• Comfortable working within a hospital theatre, procedure or decontamination environment.
• Ability to work flexibly – stay late or work weekends as the customer requires.
• Ability to present information in a structured and balanced way to diverse audiences.

Core values

• Patient focus – we put patients at the heart of everything.
• Integrity – we do the right thing.
• Innovation – we look for new ways to make things better.
• Impact – we take accountability and get things done.
• Empathy – we care for one another and work together.

Benefits

• A competitive salary.
• Performance‑related bonus incentive.
• A company car or monthly car cash allowance – your choice.
• Private medical cover.
• A comprehensive company pension scheme.
• An annual health check with BUPA, funded by us.
• An employee assistance program to support your health, mental and emotional wellbeing.
• Two days of volunteering leave per year, for you to donate to causes close to your heart.
• Discounted gym and wellness memberships, cashback and discounts with major UK retailers.

Further information

We value the diversity of individuals, perspectives and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.

We warmly encourage all who wish to bring their talents to this role at Olympus, to apply.