Uptime Engineer

SMT GB; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering firm in Warrington is seeking an experienced Uptime Engineer to optimize equipment efficiency and minimize downtime. The role involves developing maintenance strategies, ensuring accurate machine data reporting, and providing exceptional customer service. Candidates should have NVQ Level 3 in Plant Maintenance or equivalent and experience in heavy plant engineering. A competitive salary and a range of health and wellbeing benefits are offered.

Benefits

Health Cash Plan

Free Physio Access

24/7 GP Service

Enhanced Sick Pay

Family Leave

IVF Support

Retirement Support

Qualifications

• Demonstrable diagnostic and repair experience in a Heavy Plant Engineer role.
• Ability to troubleshoot and solve problems efficiently.
• Experience in technical support or project coordination is desirable.

Responsibilities

• Develop maintenance strategies based on contract fleet trends.
• Ensure systems are updated with accurate machine population data.
• Oversee and support parts and service quotes.
• Gather market intelligence and monitor competitor activity.

Skills

Good technical knowledge of heavy plant mechanical systems

Excellent communication skills

Problem-solving ability

Strong IT skills

Education

NVQ Level 3 in Plant Maintenance or equivalent

Job description

SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge. Working as a desk based Uptime Engineer, you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity.

Responsibilities

• Develop maintenance strategies based on contract fleet trends to improve reliability and performance.
• Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly.
• Use inspection reports, oil analysis, and internal systems to identify and address machine issues.
• Oversee and support parts and service quotes to increase incremental work on contract machines.
• Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs.
• Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions.
• Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance.
• Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle.
• Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently.
• Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required.

What you'll bring

• NVQ Level 3 in Plant Maintenance or equivalent.
• Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience.
• Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts.
• Excellent communication skills both written and verbal.
• Passionate about delivering exceptional levels of customer service.
• Ability to troubleshoot and solve problems efficiently.
• Able to build good working relationships with internal and external stakeholders at all levels.
• Able to produce and understand technical reports.
• Ability to work at pace and using own initiative.
• Strong IT skills with the ability to use all MS packages and systems.

Desirable

• Experience working in a technical support or project coordination.
• Condition Monitoring experience.

What's in it for you?

• Alongside a competitive salary we off you a host of fantastic benefits! Taking Care of You
• Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access - Speak to a physio by phone or video.
• 24/7 GP Service - Private GP access anytime.
• That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.
• Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover.
• Family Leave - Enhanced maternity, paternity and adoption leave.
• IVF Support - Paid time off for treatment and appointments.
• Retirement Support - Enjoy bonuses and phasedown days when its time to retire.