Upholstery Technician

Castelan Group; Exeter; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

GP access

Discounts on brands and retailers

Training opportunities

Employee of the Month awards

Mental Health First Aid support

Employee Assistance Programme

Wellbeing initiatives

Free on-site parking

Job summary

Castelan is seeking a Furniture Technician to join our field-based team covering Exeter, Cornwall and surrounding areas. You will visit customers in their homes and workplaces to assess damage and carry out high-quality repairs, delivering craftsmanship and excellent customer service.

You'll work independently with support from a team that values expertise, problem-solving and a commitment to quality workmanship. A full UK driving licence and hands-on repair experience are essential.

Qualifications

• Aged 18 or over and eligible to work in the UK.
• Full UK driving licence (up to 6 penalty points accepted).
• Proven hands-on repair experience with furniture, wood or leather.

Responsibilities

• Visit customers to assess and repair upholstery, leather, wooden furniture.
• Diagnose faults and carry out high-quality repairs.
• Complete accurate reports and submit information promptly.
• Work towards first-visit resolution and quality targets.
• Promote furniture care products where appropriate.

Skills

Hands-on repair experience

Customer-focused

Attention to detail

Time management

Communication skills

Problem-solving mindset

Job description

Take Pride in Your Craft. Make a Difference Every Day.

Are you someone who enjoys working with your hands, solving problems, and restoring things to their very best? If you take genuine pride in delivering quality workmanship and exceptional customer service, we'd love to hear from you.

At Castelan, we're one of the UK's leading furniture repair and care specialists. Our reputation has been built on the skill, dedication and professionalism of our technicians, who help customers extend the life of their furniture while delivering an excellent experience every step of the way.

We're currently looking for a Furniture Technician to join our field-based team, covering Exeter, Cornwall and surrounding areas. Every day will bring new challenges, different locations and the satisfaction of seeing the results of your craftsmanship first-hand.

The Role

As a FurnitureTechnician, you'll visit customers in their homes and workplaces, assessing damage, diagnosing faults, and carrying out high-quality repairs to a wide range of furniture. You'll work independently, managing your own workload while being supported by a team that values your expertise, ideas and commitment to excellence.

This role is ideal for someone who enjoys practical work, takes ownership of their results and gains satisfaction from restoring items that customers value.

What You'll Be Doing

• Visiting customers to assess and repair upholstery, leather, wooden furniture and related items
• Diagnosing faults and carrying out professional repairs to a consistently high standard
• Completing accurate reports and submitting information promptly
• Working towards first-visit resolution and quality targets
• Promoting furniture care products where appropriate
• Maintaining company tools, equipment and vehicle to a professional standard
• Sharing feedback and suggestions that help drive continuous improvement

What We're Looking For

• Aged 18 or over
• Full UK driving licence (up to 6 penalty points accepted)
• Proven hands-on repair experience, ideally involving furniture, wood, leather or similar craftsmanship skills
• Confidence working independently in customers' homes
• A professional, customer-focused approach with excellent interpersonal skills
• Strong attention to detail and commitment to quality workmanship
• Effective communication and time-management skills
• A proactive, solution-focused mindset
• The ability to follow established processes while adapting to individual customer needs

Why Join Castelan?

We believe skilled craftsmanship deserves recognition and support. Alongside a competitive salary and pension scheme, you'll benefit from:

• 24/7 GP access for you and your household
• Discounts on cinema tickets, leading retailers and national brands
• Ongoing training and career development opportunities
• Employee of the Month awards and company celebrations
• Mental Health First Aid support
• Employee Assistance Programme offering counselling, financial and legal guidance
• Wellbeing initiatives, staff social events and charity fundraising activities
• Free on-site parking (where available) and convenient transport links

Want to Know More?

Further information about the role can be found at https://api.occupop.com/job/application/furniture-technician-c93b7?source=linkedin

Applications may close earlier than the advertised date if a high volume of suitable applications is received.

Please note: We are unable to offer visa sponsorship for this position.