Universal Credit Support – Help to Claim Adviser

ACFA - The Advice Network; West of England; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A community support organization in South Gloucestershire is seeking a Universal Credit Support – Help to Claim Adviser. This permanent, hybrid role requires providing assistance to first-time Universal Credit claimants through effective communications and support. Proficiency in IT and strong communication skills are essential, while experience in welfare benefits is an advantage. Competitive salary of £30,328 to £31,991 based on experience. Application packs can be requested via email.

Qualifications

• Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential.

Responsibilities

• Provide effective support service for first time Universal Credit claimants.
• Offer advice, information, and digital support via telephone and digital channels.

Skills

Proficient in IT

Effective communication skills

Job description

JOB VACANCY

Position: Universal Credit Support – Help to Claim Adviser

Location: South Gloucestershire

Closing date for applications: Friday 31st October at 5.00 pm

Salary: £30,328 to £31,991 depending on experience (pro-rata)

Hours: Hybrid (after completion of satisfactory probation period)

22.5 hours per week – 3 days per week – Monday essential with the other 2 days to be agreed.

The project operates between the hours of 8.00 am and 6.00 pm Monday to Friday

Type of contract: Permanent

Interview date:Wednesday 5th November 2025

Citizens Advice South Gloucestershire is the leading provider of advice services to South Gloucestershire residents.

We are looking for an additional team member to join our existing Universal Credit Support – Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.

Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential, as training can be provided for the right candidate.

You must be proficient in IT with effective communication skills.

To request an Application Pack please email: [e-mail]

Anticipated start date: As soon as possible.

Citizens Advice South Gloucestershire is committed to promoting equality and valuing diversity and we seek people who share those values.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice. All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.