Universal Banker

HSBC Holdings plc; Chatham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Over six weeks’ holiday

Perks at Work discounts

Market-leading pension contributions

BUPA Healthcare

Life Assurance (four times salary)

Flexible benefits platform

Job summary

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to provide outstanding face-to-face service in a busy branch, handle transactions, and guide customers to HSBC’s digital platforms. You’ll work in a customer-focused environment with support from a collaborative branch team.

You will train in-branch for 8 days, start at £25,000 for 35 hours per week, and receive a discretionary annual bonus along with a strong package of holiday, pension, healthcare, and flexible benefits.

Qualifications

• Excellent communication and empathy with customers
• Ability to resolve inquiries with ownership and efficiency
• Resilience in a changing environment

Responsibilities

• Provide exceptional face-to-face customer service in a busy branch
• Process a wide range of transactions with accuracy
• Educate customers on HSBC self-service devices and digital banking
• Collaborate with the branch team to improve workflows

Job description

The role of a Universal Banker is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Universal Banker also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

What you'll do

Within this role you’ll:

• Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
• Process a wide range of transactions, whilst maintaining a high degree of accuracy
• Have excellent attention to detail
• Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
• Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
• Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you’re on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

• Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
• Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
• A market-leading employer pension contribution
• BUPA Healthcare
• Life Assurance, equivalent to four times your annual salary
• Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
• Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.