Unit Supervisor - Croydon

Tenpin Ltd; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading leisure centre company in the UK is seeking a Unit Supervisor to manage day-to-day operations and ensure excellent customer service. The role involves leading a team, promoting a sales culture, and implementing corporate strategies. Ideal candidates should have supervisory experience in leisure, hospitality, or retail, and a passion for customer service. Competitive benefits include discounts, free bowling, and career development opportunities.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food (when working 6 hours or more)

Enhanced Maternity, Paternity, and Adoption leave

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 2 × annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• At least 12 months of supervisory experience in leisure, hospitality, or retail.
• Passionate about exceptional customer service.
• Experienced in leading large teams.
• Determined, enthusiastic, and patient.
• Ambitious and eager to progress.
• Fully flexible and adaptable to change.

Responsibilities

• Manage day-to-day operations, ensuring excellent customer service and adherence to policies and procedures.
• Promote a sales-focused culture and identify sales opportunities within the centre.
• Lead and support team development and growth, deputizing in the absence of senior management.
• Interpret and implement corporate strategy and core values, achieving short-term objectives.

Skills

Supervisory experience

Customer service

Team leadership

Sales focus

Flexibility

Job description

Ready to lead the fun and create unforgettable experiences as a Unit Supervisor at Tenpin? Join our team today! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

Responsibilities

• Manage day-to-day operations, ensuring excellent customer service and adherence to policies and procedures.
• Promote a sales-focused culture and identify sales opportunities within the centre.
• Lead and support team development and growth, deputizing in the absence of senior management.
• Interpret and implement Tenpin's corporate strategy and core values, setting and achieving short-term objectives.

Qualifications

• At least 12 months of supervisory experience in leisure, hospitality, or retail.
• Passionate about exceptional customer service.
• Experienced in leading large teams.
• Determined, enthusiastic, and patient.
• Ambitious and eager to progress.
• Fully flexible and adaptable to change.

Benefits

• Tenpin Treats – Retailer discounts and Best Doctors.
• Free Bowling for family and friends.
• Free Food (when working 6 hours or more).
• Enhanced Maternity, Paternity, and Adoption leave.
• Medicash Health Care Cash Back Scheme.
• Employee Assistance Programme.
• Free counselling.
• Life assurance – 2 × annual salary.
• Long Service Awards.
• Recommend a Friend Scheme.
• On the Spot Rewards.

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.