Unified Communications Engineer

Arm Limited; Cambridge; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A technology company in Cambridge is seeking an IT Solutions Engineer to lead technical projects related to communication and collaboration tools. This role involves improving workplace technology and enhancing colleague experience. The ideal candidate will have experience with Zoom, Slack, and the Microsoft ecosystem, and will work in a hybrid model requiring office presence twice a week.

Qualifications

• In-depth experience of running Zoom features, including AI, integrations, apps, and agents.
• Technical expertise with audio visual kit, setup to improve quality and uptime.
• Comfortable developing apps and integrations with Slack APIs.
• Practical experience of using the Microsoft ecosystem to integrate with our identity, access and security platforms.

Responsibilities

• Build and improve the experience for colleagues by understanding ways of working.
• Research industry trends and find new technology.
• Test and onboard new tools, compare hardware specifications.
• Collaborate on a new office design and develop productivity apps.

Skills

Zoom features

Audio visual kit

Slack APIs

Microsoft ecosystem

Custom auditorium equipment

LED technology

Session Boarder Controllers

Printers and secure print services

ServiceNow

Monitoring platforms

Microsoft Copilot Studio

Microsoft Power Platform

ChatGPT

Job description

As an IT Solutions Engineer you will be the go-to technical lead for communication, collaboration and workplace tools at Arm! You'll build and improve the experience for our colleagues by understanding ways of working, researching industry trends, finding new technology and working closely with our partners. We think you'll love our Cambridge office and ask that you visit at least two days a week to work with the team.

Job Overview:

Responsibilities:

The Workplace and End User Technology Team look after a wide portfolio of tools and services including Zoom, Meeting Rooms, Slack, Microsoft, Telephony, Printers, Miro, Slido, Google, Events, Visitor Management, Desk Booking and Digital Signage. We're looking for someone equally happily testing and onboarding new tools, comparing hardware specifications, researching how to integrate our existing tools, collaborating on a new office design, developing productivity apps, delving into adoption data and supporting our colleagues.

Required Skills and Experience :

• In-depth experience of running Zoom features, including AI, integrations, apps and agents.
• Technical expertise with audio visual kit, setup to improve quality and uptime.
• Comfortable developing apps and integrations with Slack APIs.
• Practical experience of using the Microsoft ecosystem to integrate with our identity, access and security platforms.

"Nice To Have" Skills and Experience :

• Experience using custom auditorium equipment to craft a range of internal events.
• Creating custom templates and content to display on LED technology.
• Running local telephony services using Session Boarder Controllers.
• General knowledge of setting up printers and secure print services.
• Using ServiceNow to support colleagues and improve service performance.
• Utilising monitoring and observability platforms for outage alerting.
• Examples of using Microsoft Copilot Studio and the Microsoft Power Platform.
• Use of ChatGPT, ideally having developed custom GPTs.

In Return:

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [e-mail]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.