Underwriting Team Lead | Drive Customer Excellence

Benefact Group plc; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services group based in Birmingham is seeking a Team Underwriting Manager to oversee a team dedicated to delivering exceptional customer service and operational excellence. The ideal candidate will lead performance management, set targets, and develop action plans while fostering a collaborative and inclusive culture. This role offers a competitive salary, hybrid working, and generous perks including a personal charity grant, annual bonus, and study support for professional qualifications.

Benefits

Competitive salary

Hybrid working

Group Personal Pension - up to 12% employer contribution

Generous annual bonus scheme

25 days annual leave plus bank holidays

Health and wellbeing benefits including private healthcare

Full study support for professional qualifications

Volunteer day each year

Qualifications

• Ability to act as a coach, empowering others within a commercial environment.
• High levels of personal organization and accuracy; capable of managing own workload.
• Commitment to deliver exceptional service contributing both individually and as part of a team.
• Ability to build collaborative and productive relationships.
• Competent IT and data skills.

Responsibilities

• Lead and manage the team to deliver corporate strategy and performance management.
• Plan, prioritize, and manage individual and team workflow to deliver exceptional customer service.
• Analyze team results, develop action plans, and monitor performance.
• Set and monitor individual and team targets to maximize performance.
• Handle referrals and technical query escalations with relevant specialists.

Skills

Coaching others

Personal organisation

Team collaboration

IT and data skills

Tools

Microsoft Suite

Job description

A leading financial services group based in Birmingham is seeking a Team Underwriting Manager to oversee a team dedicated to delivering exceptional customer service and operational excellence. The ideal candidate will lead performance management, set targets, and develop action plans while fostering a collaborative and inclusive culture. This role offers a competitive salary, hybrid working, and generous perks including a personal charity grant, annual bonus, and study support for professional qualifications.