Underwriting Services Manager

Apollo; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

31 days annual leave

Non-contributory pension

Private medical insurance

Job summary

Apollo, a Skyward Group company, is seeking an Underwriting Services Manager to lead the In-House Service Team (IST) and shape underwriting operations across Lloyd's and the London Market. The role ensures accurate and efficient processing from underwriting decision to premium settlement, financial reconciliation and market reporting.

You'll define the future operating model, partner with underwriters on trading initiatives, and drive continuous improvement while maintaining strong controls and

Qualifications

• Significant experience in Lloyd's or London Market operations.
• Hands-on LPAN processing experience.
• Hands-on ECF2 claims processing and management.

Responsibilities

• Lead the In-House Service Team for underwriting operations.
• Serve as operational adviser to underwriting teams on Lloyd's and London Market processing.
• Define and govern the IST service model and service catalogue.
• Support readiness of new products, facilities, delegated authority arrangements and trading initiatives.
• Oversee market processing activities and ensure timely, accurate transactions.
• Collaborate with underwriting, claims, finance to resolve issues and improve outcomes.
• Drive process improvement and reduce operational inefficiencies.
• Ensure compliance with Lloyd's market standards and seamless processing.

Skills

Lloyd's / London Market ops

LPAN processing

ECF2 claims processing

Premium processing & settlement

Operational leadership

Job description

Who we are

Apollo , a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks.

Our name reflects our origins. Inspired by one of our founding investors, Neil Armstrong, the first person to walk on the moon, the business was built with the same pioneering mindset. Alongside Jim Hays, Neil set out to create a different kind of Lloyd’s platform, focused, agile and built around people.

Since launch in 2009, we have grown into a diversified insurance group offering products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes. Our experience and unique ecosystem give Platform Partners the best chance of success, from navigating the Lloyd’s new entrant process through to the delivery of their long-term strategy.

With a team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to enable a more resilient and sustainable world.

Your Role

At Apollo, we’re looking for an Underwriting Services Manager to lead our In-House Service Team (IST) and help shape how underwriting operations are delivered across the Lloyd's and London Market.

This is a leadership role responsible for ensuring underwriting transactions are processed accurately and efficiently from underwriting decision through to premium settlement, financial reconciliation and market reporting. You'll work closely with Underwriting, Finance and Market Services teams, helping to ensure business flows seamlessly through Lloyd's market infrastructure while maintaining strong operational controls and service standards.

You’ll also play a key role in defining the future operating model for underwriting services at Apollo, partnering with underwriters on new trading initiatives, advising on placement and servicing approaches, and driving continuous improvement across underwriting operations.

What You'll Be Doing

• Leading and developing the Underwriting In-House Service Team.
• Acting as a trusted operational adviser to underwriting teams on Lloyd's and London Market processing.
• Defining and governing the IST service model and service catalogue.
• Supporting the operational readiness of new products, facilities, delegated authority arrangements and trading initiatives.
• Overseeing market processing activities and ensuring transactions are completed accurately and within required timescales.
• Working closely with Underwriting, Finance, Claims and Outwards Reinsurance teams to resolve issues and improve outcomes.
• Driving process improvement, increasing straight-through processing and reducing operational inefficiencies.
• Ensuring business is compliant with Lloyd's market standards and capable of processing without exception.

What We Are Looking For

• Significant experience within Lloyd's or London Market operations.
• Strong hands‑on expertise in London Premium Advice Note (LPAN) processing.
• Strong hands‑on expertise in Electronic Claims File Version 2 (ECF2) claims processing and management.
• Experience managing premium processing, settlement activity and market exceptions.
• Experience leading operational teams and driving process improvement.
• Ability to build strong partnerships across underwriting, claims and finance functions.

What you’ll get in return

We offer a competitive and thoughtfully designed reward package that reflects the value of our people. This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.

Our commitment to inclusion

At Apollo, people are at the heart of everything we do. We are a diverse, growing team of empowered experts who bring collaboration, innovation and data‑driven thinking to every relationship and every risk.

We believe diversity and inclusion go far beyond targets. They are essential to understanding the global communities we serve and to making better decisions. That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated.

We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.

Hybrid & flexible working

Flexible and hybrid working are fully embraced at Apollo. We do not believe in presenteeism. Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.

Supporting your application

Apollo is committed to creating an inclusive recruitment experience where every candidate feels supported and able to perform at their best.

To help us do this, we invite you to complete a confidential ClearTalents profile. It takes just a few minutes and allows you to share any adjustments that may support you during the recruitment process.

Your information remains private, and the recruitment team is only notified if an adjustment is requested. Please register to create your profile here: ClearTalents