Underwriting Operations Manager, Delegated and QPS

QBE Europe; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading insurance company in London is seeking an experienced Underwriting Operations Manager to lead its Delegated Operations team. This role involves ensuring high-quality service delivery, driving operational improvements, and managing a high-performing team. Ideal candidates will possess extensive underwriting operations experience and strong leadership skills. Competitive compensation and benefits are offered.

Benefits

Flexible working options

Well-being initiatives

Qualifications

• Extensive experience in Underwriting Operations and a strong background within delegated authority.
• Strong leadership skills with a track record of managing high-performing teams.
• Change management and transformation experience with excellent analytical skills.

Responsibilities

• Direct and manage the Underwriting Operations team including recruitment.
• Maintain oversight of service delivery and resolve operational issues.
• Support continuous process improvement within teams.

Skills

Analytical Thinking

Collaboration Tools

Communication

Insurance Underwriting

Stakeholder Management

Team Management

Job description

Overview

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead the Delegated and QPS Operations team, ensuring exceptional, accurate, and timely service delivery for relevant Underwriting teams. The role involves partnering with Underwriting teams and other functions to drive improvements in technical capability, operational efficiency, and service through continuous improvement and strategic initiatives.

Underwriting Operations Manager – Delegated & QBE Portfolio Solutions

Location and Type: London, Full-Time

We’re looking for an experienced and driven Underwriting Operations Manager to lead our Delegated and QBE Portfolio Solutions (QPS) Operations team. This newly created role is designed for a strategic thinker and operational leader who thrives on delivering exceptional service, driving continuous improvement and partnering across functions to elevate underwriting performance.

Your New Role

You will play a key role in shaping the future of our delegated authority operations and be responsible for ensuring accurate, timely and high-quality service delivery to our underwriting teams.

Responsibilities

• Direct, motivate, develop, coach and manage the Underwriting Operations team including recruitment of additional headcount as part of our growth plans
• Support and maintain a culture of continuous process improvement in your team and amongst the wider DUA community
• Maintain oversight of service delivery and use root cause analysis to identify any service underperformance
• Build strong relationships with key stakeholders to establish service delivery standards and an effective monitoring framework
• Act as the key point of contact on all operational issues for all Product Directors and Portfolio Managers across your remit
• Lead Change delivery and participate in modernisation initiatives related to delegated business
• Triage and prioritise improvements within the context of the wider Operations and Underwriting strategy, and drive process consistency across the Insurance Division
• Liaise with Global Shared Service Centre (GSSC) counterparts to resolve queries and manage workloads and take ownership of performance monitoring of GSSC within your remit
• Build an understanding of operational processes for your product area in overseas offices and work with Operations Managers to drive consistency
• Own London Market processes and systems used within your remit, collaborating with stakeholders in Technology, Underwriting & DUA Management

About You

• Extensive experience in Underwriting Operations and a strong background within delegated authority
• Strong leadership skills, with a track record of recruiting, managing, coaching and developing high-performing teams
• Strong understanding of London Market systems and processes, and the ability to drive consistency across geographies and product lines
• Excellent stakeholder management and communication skills, with the ability to build trusted relationships
• Change management and transformation experience with excellent analytical and problem-solving skills
• Familiarity with global service centres and experience managing offshore operational relationships and performance is desirable

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. We offer an extensive choice of other options to suit you!

QBE Awards

Some of the awards QBE is proud to have won, been a finalist for, and shortlisted for include;

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards at the Careers page.

Inclusion and Accessibility

We strive to create a workplace culture where all our people feel included and we are committed to building a diverse workforce. We are proud to have partnerships with Stonewall and Working Families, and our commitment to the Women in Finance Charter, UN Women’s Empowerment Principles and Race at Work charter keeps us accountable. For more information on our strategy targets please see the Careers Page.

Accessibility: We promote an accessible workplace for all, including supporting candidates to perform at their best during recruitment. If you require accommodations, please inform the Talent Acquisition contact.

ESG & Sustainability

QBE integrates sustainability into our business to deliver a more resilient future. Our focus areas include a transitions to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative solutions. For more information on sustainability targets, net-zero pledges, diversity targets, and our Premiums4Good initiative, please visit the Sustainability homepage and read our latest Sustainability Report.

What next?

If you have a passion to contribute to QBE’s vision, apply by clicking the “apply” button to submit your CV and documents. A Talent Acquisition team member will contact you if you meet the role requirements.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

What we look for

Skills: Analytical Thinking, Collaboration Tools, Communication, Cost Management, Critical Thinking, Customer Service, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Performance Management (PM), Quality Management, Risk Management, Stakeholder Management, Team Management

Application Close Date: 13/11/2025 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.