Underwriting Operations Assistant

Chaucer; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance group in London is seeking an entry-level operations professional to join their Business Partnering team. This position involves daily monitoring of queries, KPI management, and coordination of exception reports. Ideal candidates will possess GCSEs and A-Levels, with skills in Microsoft Office and excellent communication abilities. The company values diversity and offers flexible working arrangements. This role is suitable for those looking to build a career in UK financial services.

Qualifications

• Entry-level position for individuals interested in operations within financial services.
• Ability to monitor queries and manage KPIs effectively.

Responsibilities

• Daily monitoring of dedicated mailbox ensuring all queries are answered.
• Coordinating exception reports and addressing issues using RCA.
• Preparation and distribution of weekly reports to departments.

Skills

Proficient in Microsoft Word and Excel

Excellent interpersonal and communication skills

Excellent organisational and time-management abilities

High attention to detail

Previous experience in general office administration

Education

GCSE Maths and English grade B or above

Minimum of 5 other GCSE’s grade C or above

3 A-Levels grade C or above or equivalent

Job description

Job Profile Summary

This role works within the Operations Business Partnering team, which is responsible for ensuring that Chaucer captures, processes, reports and controls business data correctly and efficiently. The Team also has responsibility for managing third party business partners involved in these data management processes. This is an entry-level operations position that would suit someone interested in building an operations career in UK financial services.

Job Description

• Daily monitoring of dedicated mailbox ensuring all queries are answered within SLA
• KPI/CRM monitoring
• Completion of daybook entries and Wizards where necessary
• Attaching slips in main workflow system and data enrichment
• Checking Charisma entries, investigating anomalies and reporting on quality
• Co-ordinating exception reports and addressing issues using RCA
• Close liaison with Business Partners and Velonetic technicians
• General maintenance of policy history, which involves organisation and filing
• Completion of pricing models
• Preparing and distributing weekly reports to other departments
• Assist in the maintenance, review and updates to Business Partner procedure manuals
• Preparation of materials and attendance meetings as required by the Business Partner
• Answering queries from Chaucer’s outsourcing team
• Supporting Underwriting teams in daily tasks
• Debt analysis
• Liaison with other departments such as Reinsurance, Exposure Management & Compliance Support UAT as required
• Support ad hoc requests from the Head of Operations Business Partnering

Skills & Competencies

• Proficient in Microsoft Word and Excel (intermediate level)
• Flexible and adaptable to changing priorities
• Excellent interpersonal and communication skills
• Excellent organisational and time-management abilities
• Collaborative team player with a positive attitude
• Self-motivated and able to work independently
• Capable of meeting deadlines and working to schedules when required
• High attention to detail with a strong focus on accuracy
• Previous experience in general office administration

Education

• GCSE Maths and English grade B or above or equivalent
• Minimum of 5 other GCSE’s grade C or above
• 3 A-Levels grade C or above or equivalent

ABOUT US

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.