Underwriting Operations Assistant

QBE; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading international insurer is seeking an Underwriting Operations Assistant to enhance operational practices across International Markets. The ideal candidate will manage Lloyds and London Market platforms, liaise with performance teams, and drive process improvements. A collaborative mindset along with strong analytical skills is essential. The role offers a hybrid working model and rewards innovation and engagement within the team.

Benefits

30 days holiday

Flexible working opportunities

Pension plan with 10% employer contributions

Private medical insurance

Family-friendly policies

Short-term remote work abroad

Cycle-to-Work benefit

Qualifications

• Previous commercial experience preferably in a regulated environment.
• A collaborative mindset and excellent communication skills.
• Attention to detail with a commitment to accuracy.

Responsibilities

• Support the management of Lloyds and London Market platforms.
• Liaise with Operations Performance team on performance data.
• Establish relationships with stakeholders to achieve business objectives.
• Support change projects to improve operational efficiency.
• Coordinate regulatory reporting activities.

Skills

Analytical Thinking

Collaboration Tools

Communication

Problem Solving

Stakeholder Management

Tools

Microsoft Word

Microsoft Excel

Job description

Primary Details

Time Type : Full time

Worker Type : Employee

Underwriting Operations Assistant

London / Hybrid

We have a newly created opportunity for an Underwriting Operations Assistant to join our dynamic Operations team supporting International Markets Underwriting. As part of a knowledgeable and collaborative team you’ll play a key role in ensuring resilient and efficient operational practices across all IM products. Your focus will be on driving continuous improvement and reviewing workflows to enhance performance and consistency. This is an ideal role for someone who enjoys variety, thrives on problem‑solving and brings strong organisational, analytical and numerical skills to understand the full underwriting lifecycle and help deliver meaningful change.

Your new role :

• Operations platforms : Support the end‑to‑end management and ownership of Lloyds and London Market platforms and QBE workflow and Policy Administration systems.
• Workflow / performance insights : Liaise with Operations Performance team on IM performance data improvements and insights to ensure Team Leaders have accurate and complete data. Supplement centralised reporting with adhoc data insights where required.
• Stakeholder management : Establish and develop your relationships with stakeholders across Underwriting Operations and other functions to help achieve business objectives. Liaise with various stakeholders to understand and elevate operational issues.
• Process improvement & change : Support Operations Managers with tactical and strategic change projects to continuously improve the way we work and with their oversight of change on existing tech platforms. Perform root cause analysis on issues that are common across IM Operations teams and implement appropriate solutions.
• Reporting / governance : Coordinate and support regulatory reporting activity. Triage and action London Market queries and updates from third party providers such as Lloyds / Placing Platforms. Create review and share Operational documentation for internal teams.
• Overseas offices : Support Operations Managers with the administration of contracts for QBEs overseas offices and ensure reinsurance arrangements are working effectively.

About you :

• Previous commercial experience preferably working in a regulated environment
• A collaborative mindset and excellent communication skills; a true team player.
• Confidence using Microsoft Word and Excel.
• A keen eye for detail and a commitment to accuracy in everything you do.

Why QBE At My Best

At QBE we want our people to feel rewarded and inspired to perform at their best that’s why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that is building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner but at QBE we’re asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation ( more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to‑earth passionate and kind.

To find out more about why you should work for QBE visit our careers website.

At My Best - QBE Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all this can include part‑time job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planets future as well as your own.
• Cycle‑to‑Work benefit from regular exercise whilst making your commute greener and cheaper select and bike and / or accessories up to the value of 5000.

QBE Awards

Some of the awards QBE are proud to have won were a finalist for and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner : Network Management of the Year

Insurance Business UK 5‑Star Cyber Awards 2024 : QBE rated as a 5‑Star Cyber Insurer

UK IT Industry Awards 2023 Winner : Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner : Parental Policies Award

Insurance Post British Insurance Awards 2023 : QBE rated as a 5‑Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page.

Accessibility

Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net‑zero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBE’s sustainability targets including our net‑zero pledges and inclusion of diversity targets and our award‑winning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report.

What next If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment what if it was yours too

APPLY NOW and lets make it happen!

Skills :

Analytical Thinking Business Management Collaboration Tools Communication Critical Thinking Decision Making Financial Advising Financial Products Intentional collaboration Managing performance Portfolio Management Problem Solving Regulatory Compliance Risk Management Stakeholder Management

How to Apply :

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity :

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Key Skills

Employee Orientation,Data Entry,Organizational skills,Adobe Acrobat,Math,Microsoft Outlook,Microsoft Word,Office Experience,Workers' Compensation Law,Microsoft Excel,Underwriting,Administrative Experience

Employment Type : Full‑Time

Experience : years

Vacancy : 1