Ultimate Success Renewal Sales Specialist

Adobe; Reading; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital solutions company based in the United Kingdom is seeking an Ultimate Renewal Sales Specialist. This role involves managing customer renewals for Adobe support agreements, driving upsell opportunities, and utilizing customer insights to enhance retention. The ideal candidate will have 3-5 years of sales experience in enterprise software, strong communication skills, and a track record of account management. This is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3 – 5 years of experience in enterprise software sales.
• Prior account management experience with Enterprise Agreements.
• Ability to forecast and manage pipeline effectively.

Responsibilities

• Drive and close renewal opportunities and upsell in the Ultimate Success program.
• Assist customers in understanding Adobe paid support.
• Plan customer renewals and timelines throughout the fiscal year.

Skills

Prior inside/outside sales experience

Excellent communication skills

Organizational skills

Active listening

Customer retention strategies

Job description

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Ultimate Renewal Sales Specialist will work with existing customers to renew their Ultimate Success and Legacy Paid Support Agreements with Adobe. This will be accomplished through but not limited to understanding existing customer footprint and use cases, customer sales activities, value realization and usage measures. The role involves the management of existing accounts through the renewal of support agreements as well as finding new opportunities within the account base. The Ultimate Renewals Account Manager will be based out of San Francisco, Los Angeles, Lehi, Denver, New York, Toronto, or McLean offices.

What you’ll Do

• Drive and close renewal opportunities and upsell in the Ultimate Success program.
• Assist customers in understanding Adobe paid support and how it fits within their current license infrastructure and business processes.
• Drive Paid Support Customer Retention using customer insights, usage, understanding of business issues and company objectives.
• Leverage Mutual Action Plans to drive on-time-renewals.
• Planning. Effective planning skills to plan out customer renewals and timelines throughout the FY.
• Time management. Will work closely with Account Directors, Enterprise RSS’s and Product Specialists to strategically plan customer retention and growth plans within each existing Adobe relationship.
• Add additional growth to every renewal as well as uncover growth opportunities beyond the current Adobe relationship

What you need to succeed

• 3 – 5 years of prior inside/outside sales experience, preferably in enterprise software, with a proven track record of success.
• Prior account management experience around renewal of Enterprise Agreements, including understanding customer use cases, product usage and legal terms
• Understanding of the sales cycle and solution selling process into Strategic Accounts is helpful, but not required.
• Excellent communication and interpersonal skills. Must be an active listener
• Experience in prospect to closure and holding quota for your own territory
• Accurately forecast and manage pipeline on a monthly and quarterly basis.
• Keep accurate and up-to-date records of all deals in the CRM system.
• Highly organized with the ability to work in a fast-paced environment.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].