Ultimate English Manager

Summer Boarding Courses; Leeds; On-site; GBP 30,000 - 36,000; Full time

Job summary

Summer Boarding Courses is seeking an experienced Ultimate English Manager to own the customer journey from initial enquiry through to booking, payment, pre-arrival support and summer customer service. The role will nurture direct enquiries, develop B2B relationships, shape demand around operational needs, support teacher recruitment and help ensure Ultimate English is actively represented across Dukes.

You will work across sales functions—admissions, direct sales, B2B sales, customer service

Qualifications

• Previous experience in seasonal education, summer camps, language programmes or a similar environment.
• Demonstrable passion for working across all sales functions: admissions, direct sales, B2B sales, customer service & account management.
• A strong and enthusiastic salesperson: confident, personable, persuasive and tenacious without losing attention to detail.
• Comfortable dealing directly with parents, international partners and commercial contacts. Strong communication and presentation skills, including confidence hosting webinars, consultations and partner briefings.
• Proactive and organised, with the initiative to identify a problem and act rather than wait for instruction.
• Able to manage multiple customers, deadlines and priorities while maintaining accurate records.
• Comfortable working across several teams and reporting relationships.
• Good judgement when balancing customer needs against commercial and operational priorities.
• Willing to get involved in practical and administrative tasks during busy periods to support two large operations.

Skills

Admissions

Direct sales

B2B sales

Customer service

Account management

Webinars

Presentation skills

Organised

Multitasking

Communication

Job description

About The Role

Ultimate English is a non-residential summer English language programme for international children aged 6–12, delivered in partnership by Summer Boarding Courses (SBC) and Ultimate Activity Camps (UAC). The programme combines structured, interactive English language lessons delivered by SBC teachers with a varied programme of sports, arts and outdoor activities alongside British children at UAC Day camps. Running Monday to Friday throughout the summer at selected UK locations, Ultimate English offers an immersive learning experience designed to develop English language skills, confidence and friendships through both classroom learning and everyday interaction. Ultimate English is a cross-brand product delivered through Summer Boarding Courses (SBC) and Ultimate Activity Camps (UAC), with significant commercial value to both businesses. This role will provide clear day-to-day ownership of the product across sales, admissions, B2B development, customer support and selected operational activity.

The Ultimate English Manager will own the customer journey from initial enquiry and consultation through to booking, payment, pre-arrival support and summer customer service. They will nurture direct enquiries, inherit and develop B2B relationships, shape demand around operational needs, support teacher recruitment and help ensure Ultimate English is actively represented across Dukes.

Ways we support our Head Office Staff

• Access to Employee Assist Programme (EAP)
• Online safeguarding and prevent training
• Professional, fun and supportive environment
• Healthcare Benefits – Access to a healthcare cash plan to help towards the cost of eligible everyday healthcare expenses.
• Wellbeing Benefits – Access to Wellhub to support your health and wellbeing.
• Enhanced Sick Pay – Additional financial support during periods of sickness, subject to eligibility criteria.
• Family-Friendly Policies – Enhanced maternity and paternity pay, subject to eligibility criteria.

Contract: Fixed term: November 2026 to end of August 2027

Salary & incentive: £33,000pa, incentive TBC.

Please see the attached Job Description for more information about this role.

About You

All members of staff employed by SBC will be expected to bring certain key qualities to the operation. There must be a professional interest in working with young people and particularly international children. Safety and welfare of the students is of paramount importance at SBC and a practical enforcing of this belief should be a quality exhibited by all staff.

ESSENTIAL

• Previous experience in seasonal education, summer camps, language programmes or a similar environment.
• Demonstrable passion for working across all sales functions: admissions, direct sales, B2B sales, customer service & account management.
• A strong and enthusiastic salesperson: confident, personable, persuasive and tenacious without losing attention to detail.
• Comfortable dealing directly with parents, international partners and commercial contacts. Strong communication and presentation skills, including confidence hosting webinars, consultations and partner briefings.
• Proactive and organised, with the initiative to identify a problem and act rather than wait for instruction.
• Able to manage multiple customers, deadlines and priorities while maintaining accurate records.
• Comfortable working across several teams and reporting relationships.
• Good judgement when balancing customer needs against commercial and operational priorities.
• Willing to get involved in practical and administrative tasks during busy periods to support two large operations.

This role is product ownership rather than people management. The successful candidate needs to be commercially driven, exceptionally organised and excellent at working with people across multiple teams, and two brands to deliver success.

About Us

SHOULD YOU BE SUCCESSFUL

• Any gaps in your CV will be enquired about and must be explained satisfactorily
• You will have to prove your Right to Work in the UK
• You will provide the details of two recent and relevant referees who we will contact and specifically ask about your suitability to work with children and any concerns.
• You will be required to undergo a Disclosure and Barring Service check (DBS), and equivalent if you live, or have lived, outside of the UK
• You will be asked to state that you have no known reason why you cannot work with children
• Official identification and certificates will be required for our records

Please be aware that SBC may conduct online searches for shortlisted candidates as part of our legal duty to meet out safeguarding duties.

SBC SAFEGUARDING STATEMENT

Summer Boarding Courses is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. We have a comprehensive Safeguarding and Child Protection Policy and procedures in place which all employees, volunteers and contractors are expected to adhere to.

SBC EQUALITY, DIVERSITY & INCLUSIVITY STATEMENT

We operate a policy of equal opportunities and welcome applications from candidates irrespective of sex, marital status, race, colour, nationality, ethnic origin or disability.