UK Techincal support_Driving Experience – Brand DNA & Attribute Definition

VinFast; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive manufacturer is looking for a UK Technical Support specialist focused on driving experience. The role involves defining the driving attributes of its vehicles, leading strategies to translate customer expectations into engineering requirements, collaborating across teams, and benchmarking competitors. A strong background in vehicle dynamics, over 10 years in vehicle development, and excellent leadership skills are required. This position is essential to ensure a unique and consistent driving experience that reflects the brand's identity.

Qualifications

• Over 10 years of experience in vehicle development focusing on driving experience.
• Deep expertise in delivering holistic vehicle driving experiences.
• Experience in benchmarking competitor vehicles.

Responsibilities

• Define the brand DNA of VinFast vehicles related to driving experience.
• Lead development of attribute cascades to translate customer expectations.
• Collaborate with various teams to integrate cohesive driving experience strategies.

Skills

Leadership

Communications

Analytical skills

Education

Bachelor's degree in Mechanical Engineering, Automotive Engineering, or related fields

Job description

UK Techincal support_Driving Experience – Brand DNA & Attribute Definition

Horiba MIRA, United Kingdom | Posted on 11/26/2025

• Define the brand DNA of VinFast vehicles from the perspective of the complete driving experience – how they drive, ride, sound, and feel.
• Lead the development of attribute cascades that translate customer expectations and brand values into engineering requirements and measurable targets.
• Establish standards, guidelines, and processes to ensure driving experience is consistently delivered across all VinFast vehicle lines.
• Collaborate with attribute managers (NVH, Vehicle Dynamics, Efficiency, Thermal, Safety, Durability, Electrical, etc.) to integrate their targets into a cohesive driving experience strategy.
• Benchmark competitor vehicles to identify best-in-class driving experience elements and apply learnings to VinFast’s brand DNA.
• Conduct subjective assessments and direct tuning sessions to refine ride, handling, and overall vehicle feel.
• Provide leadership to attribute teams, ensuring cross-functional alignment to deliver a unique and consistent VinFast driving experience.
• Communicate vision, progress, and decisions clearly to senior management, articulating the defining characteristics of VinFast’s brand identity in terms of driving experience.

Requirements

Degree/Qualification:

• Bachelor's degree or above in Mechanical Engineering, Automotive Engineering, or related fields.
• Over 10 years of experience in vehicle development with a focus on driving experience, ride, handling, and customer-focused attribute delivery.

Experience:

• Deep expertise in defining and delivering holistic vehicle driving experiences, including steering feel, ride comfort, handling balance, NVH, and overall dynamic character.
• Proven ability to translate abstract brand values into tangible, measurable, and repeatable vehicle attributes that define brand DNA.
• Strong background in vehicle dynamics, NVH, ergonomics, efficiency, safety, and perceived quality, ensuring a holistic perspective on vehicle feel.
• Experience in benchmarking competitor vehicles to extract and evaluate differentiating characteristics in the customer experience.
• Demonstrated leadership in setting cross-attribute targets that align to brand identity and customer expectations.
• Hands‑on experience with subjective evaluations, test drives, and tuning activities at proving grounds and on‑road conditions.
• Proven record of working with global teams to integrate engineering excellence with customer‑focused performance outcomes.

Other skills:

• Strong leadership and vision, with the ability to influence across multiple technical domains.
• Excellent communication, interpersonal, and presentation skills, capable of articulating abstract concepts in clear engineering terms.
• Highly analytical with strong subjective assessment skills, combining technical expertise with an intuitive feel for vehicle character.
• Ability to thrive in high‑pressure environments, balancing technical precision with brand‑driven creativity.
• Passion for driving and creating world‑class customer experiences.

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