UK Team Leader (Chain 2 & 3)

MOUNTAIN WAREHOUSE LTD; Windsor; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent retail company in Windsor is seeking a Team Leader to guide a vibrant retail team. You will motivate team members, ensure exceptional customer service, and oversee daily store operations. The ideal candidate should have retail experience, strong communication skills, and a passion for customer service. Enjoy benefits like a monthly bonus scheme and generous discounts, while shaping positive in-store experiences.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Generous Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Qualifications

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator with a talent for inspiring others.
• Experienced in all areas of retail.
• A strong communicator who can engage at all levels.
• Proactive and results-driven.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines.

Responsibilities

• Foster a collaborative team environment to achieve shared goals.
• Drive continuous growth by coaching and mentoring your team.
• Oversee daily store operations and uphold shop floor standards.
• Set the standard for exceptional customer service.
• Motivate your team to exceed sales targets and KPIs.

Skills

Customer service excellence

Team motivation

Retail experience

Effective communication

Problem-solving

Job description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you! We're looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

• Leadership & Team Development:
  • Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
  • Drive continuous growth by coaching, training, and mentoring your team.
  • Keep your team informed and engaged through clear, open communication.
  • Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Operational Excellence:
  • Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
  • Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
  • Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
  • Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Sales & Performance:
  • Motivate your team to meet and exceed sales targets and KPIs.
  • Identify growth opportunities for team members and suggest strategies for their development.
• Customer Experience:
  • Set the standard for exceptional customer service and ensure it's delivered consistently.
  • Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
  • Represent the Mountain Warehouse brand with enthusiasm and professionalism.
  • Build connections within the local community, enhancing the store's personal and welcoming atmosphere.

Qualifications

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

Benefits

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
• 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• Auto-enrolment Pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!