UK Service Manager

Complete Talent Services Ltd; Atherton; Remote; GBP 60,000 - 80,000; Full time

Job summary

A specialized talent agency is seeking a Service Manager to lead a service team and drive customer satisfaction across CNC machinery and robotics in the UK & Ireland. The candidate should have a strong technical background in service management, with knowledge of PLCs and robotics being highly advantageous. This remote role involves travel across the UK, primarily in the Midlands and Northwest.

Qualifications

• Experience in a service management role in a fast-paced environment.
• Strong commercial awareness is essential.
• Working knowledge of PLCs is advantageous.

Responsibilities

• Lead and develop a territory-wide service team focused on CNC machinery.
• Drive proactive account management and long-term agreements.
• Promote aftermarket products to optimise machine uptime.

Skills

Service management experience

Commercial awareness

Customer service mindset

Knowledge of CNC Machine tools

Knowledge of Beckhoff / Siemens PLCS

FANUC/Kuka/ABB Robotics knowledge

Engineering discipline qualification

Education

Qualified in a suitable engineering discipline

Job description

We're hiring a Service Manager to head up our clients UK & Ireland territory—driving service excellence, aftermarket growth, and customer satisfaction across a premium portfolio of automated manufacturing systems for range of Aerospace and defence manufacturers

You will be responsible for management of a service team (4 Engineers) and drive continued service sales to maintain client relation and increase workflow.

The successful candidate will have a demonstrable technical background working within a Service Management role ideally within an automation / Machine tool based environment.

Knowledge of CNC Machine tools, Beckhoff / Siemens PLCS and FANUC/Kuka/ABB Robotics would be highly advantageous.

This role will be based remotely in the UK with travel to client sites as required.

The role will cover sites mainly in the Midlands / NW but also some across the UK so a willingness to travel is required.

Role Description

• Leading and developing a territory-wide service team focused on CNC machinery, robotics, and automated systems
• Driving proactive account management and long-term service agreements
• Promoting aftermarket products to optimise machine uptime and lifecycle performance
• Coordinating service operations and ensuring delivery is on time, on budget, and compliant
• Collaborating with global back-office and sales teams to maximise territory potential
• Reporting directly to the Head of Services RoE and contributing to global service strategy

Skills and Qualifications

• Demonstrable experience working within a service management role in a fast paced environment
• Candidates must be qualified in a suitable engineering discipline
• Strong commercial awareness
• Working knowledge of PLC's (Beckhoff / Siemens) is advantageous
• Good working knowledge of Robotics (ABB/ Fanuc/ Kuka) – Desirable
• Strong customer service mindset
• Willing to travel as required to sites in the UK and Ireland.
• Full UK Driving License and valid passport

This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency