UK Service Delivery Manager

OCU; Preston; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading energy transition service provider in the UK is seeking a UK Service Delivery Manager based in Stockport or Preston. The role involves leading operational performance of Technology Services and managing service partners. Ideal candidates have experience in IT service delivery, strong leadership skills, and familiarity with ITIL practices. This is a full-time position with a focus on service excellence and user satisfaction.

Qualifications

• Proven experience in IT service delivery or operations management.
• Strong understanding of ITIL practices.
• Demonstrated leadership of internal and outsourced teams.

Responsibilities

• Lead the operational performance of Technology Services.
• Oversee multiple managed service partners and internal teams.
• Drive strategic service enhancements for scalability.

Skills

IT service delivery

Operational management

ITIL practices

Stakeholder management

Analytical skills

Service management tools

Tools

ServiceNow

Jira

Freshservice

Job description

At OCU were leading the way in energy transition and utilities contracting across the UK.

Our mission is to innovate and deliver sustainable solutions that make a positive impact.

OCU Digital is the face of the technology for OCU a new opportunity has risen for a UK Service Delivery Manager to come and join us based in Stockport or Preston.

About the role

This a pivotal service leadership role at a transformative moment in the companys growth. As the UK Service Delivery Manager you will lead the operational performance of OCU Groups Technology Services supporting over 6000 users worldwide. Reporting to the Group IT Director youll ensure that service excellence reliability and user satisfaction remain at the heart of our global delivery model.

Youll oversee multiple managed service partners and internal teams maintaining seamless delivery across incident request and change management. With a focus on continuous improvement youll drive strategic service enhancements that enable scalability and support OCUs ongoing international expansion.

This is a hands‑on leadership role for a proven service professional who thrives in fast‑moving high‑growth environments. Youll combine governance and agility to ensure our technology services are consistent efficient and evolving; empowering OCUs people and projects to succeed every day.

What we are looking for

• Proven experience in IT service delivery or operations management within a complex multi‑site or international organisation.
• Strong understanding of ITIL practices with the ability to implement and govern Incident Request Problem and Change Management processes.
• Demonstrated leadership of internal and outsourced teams driving measurable service improvements and SLA performance.
• Excellent stakeholder and supplier management skills with experience managing multiple MSPs or service partners.
• Analytical and data‑driven with the ability to interpret performance metrics and translate insight into actionable improvements.
• Confident communicator capable of influencing at all levels from engineers to senior leadership.
• Hands‑on experience with service management tools such as ServiceNow Jira or Freshservice.

Driven by values powered by inclusion.

At OCU our values guide everything we do : integrity collaboration respect innovation and one company united. They shape how we work with our clients communities and each other. We believe that inclusion is more than a principle its the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive we create a workplace where diverse perspectives are valued and everyone feels they belong.

Together we build stronger teams deliver better outcomes and grow in ways that reflect the communities we serve. If you want to be part of a culture where values matter and inclusion is at the heart of everything we do apply now and help us shape the future together.

If you are invited to progress in the recruitment process will you require any reasonable adjustments to support you Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.

Key Skills

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type : Full Time

Experience : years

Vacancy : 1