UK Sales Assistant

Mountain Warehouse; Whitstable; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount

Uniform allowance

28 days annual leave

Employee assistance programme

Pension

Job summary

Mountain Warehouse in Whitstable is seeking a retail team member to deliver outstanding customer service, process transactions, and maintain clean, well-displayed shelves. You will work as part of a collaborative team in a busy store environment.

The role offers a monthly bonus scheme, a 50% colleague discount across Mountain Warehouse, 28 days annual leave (Bank Holidays), an auto-enrolment pension, and a supportive, growth-oriented workplace culture. Application deadline: 7 December 2026.

Responsibilities

• Team Collaboration: Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Operational Excellence: Assist in day-to-day store operations, process transactions, keep floors stocked and displays attractive.
• Customer Engagement: Build connections with customers, understand needs, and provide tailored solutions.
• Sales & Performance: Work with the team to meet and exceed sales targets and support growth.

Job description

Application Deadline: 7 December 2026

Department: UK Retail

Location: Whitstable (WST)

Compensation: £8.00 - £12.71 / hour

Description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

Key Responsibilities

Team Collaboration:

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence:

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement:

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance:

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We Would Love To Meet Someone Who Is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDAR1