UK Logistics & Customer Experience Leader

FLOWERBX; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading floral company is seeking an experienced logistics manager to oversee UK operations. You will manage logistics for B2C/B2B, improve operational efficiency, and lead a team of Customer Experience Agents. The ideal candidate has over 3 years in logistics or FMCG operations, excels in stakeholder management, and has strong analytical skills. Benefits include a flower subscription and private health insurance.

Benefits

Monthly flower subscription

Pension contribution

Private health and dental insurance

Life insurance with gamified wellbeing app

Employee Assistance Programme

Day-off for your birthday

Time off for charity support

Qualifications

• Minimum of 3 years experience in logistics or FMCG operations.
• Ability to balance multiple priorities in a fast-paced operational environment.
• Excellent stakeholder management skills.

Responsibilities

• Oversee UK operational activities for efficiency and strategic alignment.
• Own outbound logistics function for the UK market for both B2C & B2B.
• Onboard and manage Customer Experience Agents.

Skills

Logistics management

Stakeholder management

Analytical skills

Communication

Team leadership

Problem-solving

Excel proficiency

Tools

Magento

Job description

A leading floral company is seeking an experienced logistics manager to oversee UK operations. You will manage logistics for B2C/B2B, improve operational efficiency, and lead a team of Customer Experience Agents. The ideal candidate has over 3 years in logistics or FMCG operations, excels in stakeholder management, and has strong analytical skills. Benefits include a flower subscription and private health insurance.