UK & Ireland IT Support Specialist (Local & Remote)

Boston Scientific; Dacorum; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Boston Scientific seeks a Local IT Support Specialist to deliver high-quality first- and second-line IT support for employees across the UK&I, including Hemel Hempstead and remote workers.

As part of the Global IT organisation, you will resolve issues end-to-end, coordinate with regional and Global teams, and uphold security standards and processes while ensuring a positive employee experience.

Qualifications

• Minimum two years’ IT support experience in a corporate environment.
• Experience supporting onsite and remote users with a high standard of service.
• Hands-on with Windows11, Microsoft365 and common end-user tech.

Responsibilities

• Provide first- and second-line IT support to onsite and remote employees across the UK&I, resolving incidents within SLAs.
• Act as local IT point of contact, coordinating with regional and Global IT teams for escalation.
• Support end-user computing environments (laptops, mobiles, printers) and standard apps (Windows11, Microsoft365, Authenticator).
• Manage incidents in ServiceNow and maintain accurate records.
• Assist onboarding/offboarding activities (device prep, provisioning).
• Maintain local IT services and infrastructure (meeting-room tech, network).
• Support video conferencing tools (Microsoft Teams, Zoom, Logitech).
• Contribute to IT asset lifecycle management and document SOPs/KB articles.
• Collaborate with regional/Global IT on projects, upgrades and deployments.

Skills

Windows 11

Microsoft 365

ServiceNow

End-user support

Remote support

Education

Bachelor’s degree in information technology

IT qualification or certification

Tools

ITIL Foundation

Job description

Boston Scientific seeks a Local IT Support Specialist to deliver high-quality first- and second-line IT support for employees across the UK&I, including Hemel Hempstead and remote workers.

As part of the Global IT organisation, you will resolve issues end-to-end, coordinate with regional and Global teams, and uphold security standards and processes while ensuring a positive employee experience.