UK/I Customer Service Group Lead | Hybrid

Miltenyi Biotec; Woking; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Miltenyi University

Diversity: International teams

Job summary

Miltenyi Biotec in London is seeking a Group Leader Customer Service to oversee the Sales and Service Support team for UK/I customers and to drive an exceptional customer experience. The role covers order entry, on-time delivery, and issue resolution in collaboration with sales and service teams.

You will lead process improvements, coordinate with service engineers and planners, and ensure data integrity across ERP/CRM systems. Strong leadership and English communication are essential.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
• 3–5 years of experience in sales support, customer service, or related role.
• 1–2 years of supervisory or team leadership experience.
• Hands-on, agile leader with ability to multitask and coordinate across teams.
• Proficiency in MS Office and ERP/CRM systems; SAP is a strong plus.
• Fluent in English with excellent business communication skills.

Responsibilities

• Lead the Sales and Service Support team for UK/I customers and drive customer experience.
• Ensure high-quality responses to inquiries, order processing, and issue resolution; manage escalation processes.
• Improve processes and system management to increase efficiency and data integrity in ERP/CRM systems.

Skills

Team leadership

Customer service

Multitasking

Communication

Problem solving

English fluency

Education

Bachelor's degree in Business / Sales / Marketing or related field

Tools

MS Office

ERP/CRM systems

SAP

Job description

Miltenyi Biotec in London is seeking a Group Leader Customer Service to oversee the Sales and Service Support team for UK/I customers and to drive an exceptional customer experience. The role covers order entry, on-time delivery, and issue resolution in collaboration with sales and service teams.

You will lead process improvements, coordinate with service engineers and planners, and ensure data integrity across ERP/CRM systems. Strong leadership and English communication are essential.