UK Hybrid SaaS Customer Success Manager

OneStream Software; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading finance technology company is seeking a Customer Success Manager to oversee customer portfolios, ensuring they realize maximum value from their investments. This hybrid role requires strong relationship management and customer success expertise, along with a minimum of 5 years of overall experience. The successful candidate will foster customer relationships and collaborate with sales teams to drive satisfaction and retention. Prior experience in SaaS technology is essential, and the position allows for significant customer interaction as needed.

Benefits

Transparency around corporate structure, salary, and benefits

Strong culture and camaraderie

Multiple training opportunities

Qualifications

• Minimum of 5 years of overall professional experience.
• At least 3 years in a Customer Success role within a SaaS technology company.
• Demonstrated ability to keep customers focused on desired business outcomes.

Responsibilities

• Oversee a portfolio of customers and guide them through their journey.
• Act as the primary advocate for customers.
• Collaborate with the sales team to identify upselling opportunities.

Skills

Customer Success Expertise

Communication skills

Relationship Management

Problem-solving

Organizational skills

Analytical abilities

Education

Degree in Business or related field

Tools

OneStream Software

Oracle EPM Suite

SAP BPC

Job description

A leading finance technology company is seeking a Customer Success Manager to oversee customer portfolios, ensuring they realize maximum value from their investments. This hybrid role requires strong relationship management and customer success expertise, along with a minimum of 5 years of overall experience. The successful candidate will foster customer relationships and collaborate with sales teams to drive satisfaction and retention. Prior experience in SaaS technology is essential, and the position allows for significant customer interaction as needed.