*UK Global Customer Success Manager

Walker Lovell; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading information provider in Greater London seeks an experienced Customer Success Manager to manage strategic accounts in global commodities. This role requires a minimum of 3 years in customer success, strong relationship-building skills, and a proactive approach to customer engagement. You will partner with account managers to identify upsell opportunities and deliver high-touch service, including international travel to strengthen client relationships.

Benefits

Strong base + high-impact bonus

Global travel and client exposure

Exceptional training and career development support

Qualifications

• Minimum 3 years in Customer Success with enterprise-level accounts.
• Proven upsell ability in a SaaS or data-led business.
• Strong communication and presentation skills.

Responsibilities

• Own strategic accounts across global commodities sectors.
• Partner with Account Managers to identify upsell opportunities.
• Deliver high-touch service and lead quarterly reviews.
• Travel internationally to build relationships with stakeholders.

Skills

Customer success management

Stakeholder engagement

Relationship-building

Communication skills

Job description

Step into a high-impact role managing some of the most complex and valuable client portfolios in the industry. If you’re commercially minded, customer-obsessed and ready to lead customer relationships at an enterprise level, this is your opportunity to drive retention, growth and genuine customer partnership.

Package & Benefits

• Strong base + high-impact bonus
• Global travel and client exposure
• Strategic role with senior stakeholder engagement
• Exceptional training, tech, and career development support

Why this business

Backed by decades of heritage and trusted by global institutions, this internationally respected information provider delivers critical data, pricing, and analytics across commodities markets. With over 900 employees and clients in more than 40 countries, the business is investing in its customer experience to fuel its next phase of growth. This is a rare opportunity to join a globally connected team in a role with strategic visibility and tangible impact.

What you’ll be doing

• Own strategic accounts across global commodities sectors, acting as a key relationship lead to deliver value and grow engagement
• Partner closely with Account Managers to identify and pursue upsell and expansion opportunities across a complex client base
• Deliver high-touch service, leading quarterly reviews, onboarding, and workflow mapping to demonstrate impact and retain business
• Travel internationally to build deep, face-to-face relationships with stakeholders and understand their evolving business needs

What you’ll bring

• Minimum 3 years in Customer Success with experience managing enterprise-level, multi-stakeholder accounts
• Proven ability to identify upsell opportunities and drive retention in a SaaS, subscription, or data-led business
• Commercial acumen and confidence engaging with senior global stakeholders
• Strong communication, presentation, and relationship-building skills

Who this suits

You’re a commercially minded relationship-builder who thrives on customer engagement and values data-driven insight. You’re proactive, collaborative, and excited to shape long-term customer partnerships within a global business. You excel in environments where autonomy, responsibility, and strategic thinking are rewarded.

Apply now for a confidential conversation with Walker Lovell.