UK Customer Support Specialist (British English)

OpsArmy Careers; Salford; Remote; GBP 22,000 - 30,000; Full time

Job summary

OpsArmy Careers is looking for a Customer Service Representative based in the United Kingdom to handle customer inquiries across various channels. This role emphasizes strong communication skills and a clear British English accent, with a preference for candidates from Manchester or London.

The successful candidate will respond to customer inquiries, resolve issues, maintain records, and meet performance targets. Experience in customer service is preferred, along with flexibility in working hours.

Qualifications

• Must be based in the United Kingdom, preferably Manchester or London.
• Previous experience in customer service or a related role is preferred.
• Willingness to work flexible shifts if required.

Responsibilities

• Respond to customer inquiries via various support channels.
• Provide accurate information regarding products and services.
• Troubleshoot and resolve customer issues efficiently.
• Maintain accurate records of customer interactions.
• Process customer requests such as orders and refunds.
• Meet performance targets for response and resolution times.

Skills

Strong communication skills

Clear British English accent

Problem-solving skills

Attention to detail

Ability to multitask

Basic computer skills

Tools

CRM software

Ticketing systems

Job description

OpsArmy Careers is looking for a Customer Service Representative based in the United Kingdom to handle customer inquiries across various channels. This role emphasizes strong communication skills and a clear British English accent, with a preference for candidates from Manchester or London.

The successful candidate will respond to customer inquiries, resolve issues, maintain records, and meet performance targets. Experience in customer service is preferred, along with flexibility in working hours.