UK Customer Service Team Lead - Salesforce & Logistics

Videndum plc; Bury St Edmunds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in image capture and content creation is seeking a Customer Service Team Leader in Bury St Edmunds. This role involves coordinating daily activities and ensuring exceptional service for B2B customers. The ideal candidate will have over five years of customer service experience and strong leadership skills. Competitive pay and benefits such as flexible working hours and private medical insurance are offered.

Benefits

Competitive Pay

Salary Sacrifice Pension

25 Days Holidays + Bank Holidays

Flexible Working Hours

Enhanced Maternity and Paternity Benefits

Private Medical Insurance

Free On-Site Parking and EV Charging

Qualifications

• 5+ years experience in a customer service environment.
• Ability to work independently and accurately.
• Experience in leading a team.

Responsibilities

• Coordinate daily activities in the Customer Service team.
• Develop and maintain strong working relationships with B2B customers.
• Oversee the management of the Salesforce platform.

Skills

Excellent verbal and written communication skills

Excellent organisational and administrative skills

Ability to work under pressure

Strong knowledge of Microsoft Office

Experience in customer service for 5+ years

Job description

A global leader in image capture and content creation is seeking a Customer Service Team Leader in Bury St Edmunds. This role involves coordinating daily activities and ensuring exceptional service for B2B customers. The ideal candidate will have over five years of customer service experience and strong leadership skills. Competitive pay and benefits such as flexible working hours and private medical insurance are offered.