UK Customer Service Advisor

Gear4music Ltd; York and North Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading music retailer in the UK is seeking a Customer Service Representative on a fixed-term contract until February 2026. You will be answering customer inquiries, providing advice on musical instruments, and ensuring excellent service. Ideal candidates will have a passion for music, communication skills, and previous customer service experience. The position offers various benefits including a generous discount scheme and a supportive working environment.

Benefits

Generous discount scheme

Employee Assistance Programme

Onsite gym and physiotherapy

Social events

Cycle to work scheme

Flexible working hours

Annual flu vaccinations

Qualifications

• Passionate about providing customers with a good experience.
• Some experience of working in a customer service environment.
• Strong written and verbal communication skills.

Responsibilities

• Answer inbound calls and emails from customers.
• Provide friendly and professional advice on musical instruments.
• Resolve challenging customer enquiries and escalate where appropriate.

Skills

Customer service experience

Knowledge of musical instruments

Excellent communication skills

Professional and friendly attitude

Computer literacy with Microsoft Office

Reliability and commitment

Interest in music

Job description

Job Overview

You will be set up to provide brilliant customer service. This is a Fixed Term Contract until 13th February 2026. As one of the fastest‑growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer – we are a community of music enthusiasts committed to delivering the best possible online shopping experience for our customers.

Responsibilities

• Answering inbound calls (and a few emails) from customers.
• Providing customers with friendly and professional advice on a wide range of musical instruments and related products.
• Resolving challenging customer enquiries and escalating where appropriate.
• Becoming a valued member of our specialist Customer Service team.

Qualifications & Requirements

• Passionate about providing customers with a good experience when they buy from us.
• Knowledge of musical instruments and/or products – from bass players in rock band to orchestra violinists to part‑time DJs.
• Professional, friendly and reliable attitude.
• Excellent written and verbal communication skills.
• Confidence and an exceptional telephone manner, able to build rapport with customers.
• Some experience of working in a customer service environment.
• Computer literate to a high standard, with good Microsoft Office skills.
• Strong communication skills.
• Reliable and committed to providing first‑class advice and service.
• Interest and appreciation of music.

Working Hours

The work hours will be9:00am to 5:30pm, Monday to Friday with occasional weekend working.

Benefits

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'.
• Free car parking with access to electric charging points.
• Onsite café and bar, hosting regular social events.
• Onsite gym and physiotherapy with Gear4music discounts & perks.
• A relaxed dress code and a great coffee machine.
• Employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations.
• 26‑day per annum WFH policy where job roles permit.
• Open, collaborative and friendly culture, with a supportive learning environment for growth.