UK- Crawford TPA - Liability Claims Handler

Crawford & Company; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading claims management firm in Milton Keynes is seeking a candidate to manage Liability claims. You will handle your own caseload, working closely with a Liability Adjuster on complex cases. Ideal applicants should have some exposure to Liability claims or a strong claims background, alongside an insurance qualification. The role offers significant opportunities for professional development and the chance to advance to field-based responsibilities.

Benefits

Study support for qualification

Career development opportunities

Qualifications

• Candidates within the claims arena with a passion for customer service.
• Ideally have Liability claims exposure or strong claims background.
• Experience in end-to-end caseload management is preferred.

Responsibilities

• Manage a caseload of Liability claims including Employers Liability.
• Work in partnership with an assigned Liability Adjuster.
• Gather evidence and explain policy cover to customers.

Skills

Excellent customer service

Organisational skills

Communication skills

Knowledge of FSA procedures

Claims prioritisation

Education

Insurance qualification such as CII or equivalent

Job description

Position Summary

Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that s unmatched by anyone else.

General Background, Experience & Professional Qualifications

Were on the search for Talent : Candidates within the claims arena that enjoy the satisfaction of helping customer and client in providing a first class claims service. Youve ideally have some Liability claims exposure, however applications are very welcome from strong candidates with different claims backgrounds too.

Additionally, wed like you to have :

• An insurance qualification such as CII or equivalent, although study support is available
• Experience of end to end caseload management
• Be able to prioritise claims, acting upon instruction and SLAfs and be comfortable in a KPI target environment
• Able to demonstrate knowledge and / or awareness of FSA procedures and the TCF initiative.
• Maintain awareness of Business Continuity programme and role within it.
• Excellent customer service, organisational & communication skills.

Key Responsibilities

Well assign you with your own caseload of Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value. Youll also work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions as swiftly as possible through the process to ensure great client relationships built around trust, respect and speedy resolution.

Youll need to gather all relevant evidence and understand full details of policy cover, ensuing the customer is aware of liability with the ability to explain this in a non-technical and non bias approach. Negotiation of settlement and managing pushbacks to swift resolution will be key to your success, as will liaising with any third parties involved with the claim.

This is a truly rewarding role with scope to develop into a field based Adjuster. With additional study support and career development opportunities available to you.