UK Account Manager

Depot Connect International; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in Manchester is seeking a UK Account Manager to manage and develop customer accounts across the UK. This role involves building strong relationships, driving commercial growth, and ensuring high-quality customer service delivery. The ideal candidate has experience in account management within logistics, strong communication skills, and proficiency in Salesforce. This position offers a remote-first role with flexibility, a competitive salary, and a supportive team culture.

Benefits

Flexible working hours

Collaborative team culture

Competitive salary and benefits

Qualifications

• Experience in Account Management, Customer Success, or a commercial role within logistics or related industries.
• Strong relationship-building and communication skills across all stakeholder levels.
• Organised, detail-focused, and capable of managing multiple accounts and priorities.

Responsibilities

• Act as the main point of contact for a defined portfolio of UK customers.
• Conduct regular Business Reviews to provide performance insights.
• Identify new opportunities and value-add solutions to grow wallet share.

Skills

Account Management

Customer Success

Relationship Building

Communication Skills

Salesforce

Proactive Mindset

Tools

Salesforce

Job description

UK Account Manager

The UK Account Manager at Depot Connect is responsible for managing and developing a portfolio of customer accounts across the UK, with occasional support for European accounts. This role involves building strong relationships with customers and stakeholders, driving commercial growth, providing operational coordination, and ensuring high‑quality customer service delivery.

Responsibilities

• Act as the main point of contact for a defined portfolio of UK customers, with occasional support for European accounts.
• Build strong, trusted relationships with customers and stakeholders across the Depot Connect network.
• Conduct regular Business Reviews (QBRs/MYBRs) to provide performance insights, service updates, and improvement opportunities.
• Meet with customers virtually and in person to understand their operational needs and goals.
• Identify new opportunities, efficiencies, and value‑add solutions to grow wallet share within existing accounts.
• Explore innovative ways to generate new business and deliver enhanced value to customers.
• Assist in creating tailored proposals, commercial documents, and solution presentations.
• Maintain accurate customer information, activities, opportunities, and forecasts in Salesforce.
• Provide regular reporting, pipeline updates, and customer insights to support commercial decision‑making.
• Prepare presentations, meeting packs, proposals, and follow‑up documentation.
• Support operational tasks to ensure smooth account operations and effective customer communication.
• Assist the VP of Commercial with customer insights, project coordination, and strategic initiatives.

Qualifications

• Experience in Account Management, Customer Success, or a commercial role within logistics, supply chain, warehousing, 3PL/4PL, or related industries.
• Strong relationship‑building and communication skills across all stakeholder levels.
• Organised, detail‑focused, and capable of managing multiple accounts and priorities.
• Proficient in presenting, running business reviews, and developing customer proposals.
• Familiarity with Salesforce pipeline management and reporting.
• Commercially minded, proactive, and able to identify growth opportunities.
• Willingness to travel across the UK and occasionally Europe.

What We Offer

• A remote‑first role with flexibility and autonomy.
• Key role in a growing, innovative logistics network.
• Collaborative and supportive team culture.
• Competitive salary, benefits package, and potential bonuses.