Ugg Assistant Store Manager, UGG - ASHFORD

Ugg; Ashford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounts

Mentorship program

Uniform allowance

Staff discounts across Deckers brands

Job summary

UGG is seeking an Assistant Store Manager for our Ashford store. You will partner with the Store Manager to develop and engage the team, drive customer-centric experiences, and deliver on brand standards while navigating diverse business priorities.

You will support training, operations, merchandising, inventory, and staff scheduling, ensuring excellent service and achievement of budgeted goals. The role demands strong leadership and agility during peak periods.

Qualifications

• Previous experience as a people manager in a retail environment.
• Excellent communication skills and ability to convey brand vision to team and customers.
• Excellent organizational skills and ability to coordinate people, resources, and services to meet business goals.
• Problem-solving skills and ability to adapt to busy periods and business needs.

Responsibilities

• Partner with Store Manager to develop and engage team members and achieve targets.
• Deliver best customer service and uphold brand and product knowledge.
• Open/close the store, secure assets, and manage labor scheduling.
• Oversee training, operations, sales, visual merchandising, inventory, store administration, and customer service.

Skills

Team leadership

Customer service

Communication

Store operations

Planning & scheduling

Job description

Assistant Store Manager, UGG -Ashford

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it's your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company's values, vision, and mission. As an Assistant Store Manager, you know how to effectively navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities.

Description

As an Assistant Store Manager, you work closely with the Store Manager to ensure that the business is aligned with the interests of the company, its employees, and the local community. In this role, you partner with the Store Manager to develop and engage team members and achieve budgeted revenue goals, while assisting in all aspects of the business. It's your job to aid in the selecting of team members who pursue passions that relate to the UGG brand and its products. You maintain high training standards and know how to motivate and inspire your team members to contribute to the productivity of the store, while being available to address and respond to the needs of your customers and team members. Further, you understand that the needs of the business extend beyond the store’s four walls, which requires that you continually cultivate awareness of industry trends. As an Assistant Store Manager, you aid in the day-to-day operations of the store including training, operations, sales, visual merchandising, inventory management, store administration, and customer service. The Assistant Store Manager is also responsible for opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, and acting as the Store Manager in their absence.

Core Competencies

• Develop and motivate team members to create empowered and engaged teams
• Ensure the highest level of customer service possible and prioritize brand and product knowledge training
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Set plans and targets and entrust team members appropriately
• Think critically to resolve problems and approach challenges with agility
• Identify industry trends and educate your team members about the current market
• Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability
• Manage inventory and partner with corporate stakeholders to meet the needs of your market

Who You Are

• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• You have the leadership skills needed to support the management a team
• You're well organized and proactively and efficiently coordinates your resources
• You're a problem solver who pro-actively works through challenges

We Would Love to Hear From People With:

• Previous experience as a people manager in a Retail environment.
• Excellent communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team and customers
• Excellent organizational skills and ability to coordinate, people, resources, and services in order to address business goals and needs
• Problem-solving skills and ability to work through challenges.
• Ability to be agile to meet the needs of the business, especially during our busiest time of the year.

What We Will Give You

• Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development; Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
• Uniform Allowance including 2 pairs of shoes per season
• 60% discount off the Deckers Brands' (UGG, HOKA, Teva) online, and 30% instore discount.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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