UEC Receptionist / Ward Clerk As and When

NHS; Warrington; On-site; GBP 20,000 - 28,000; Full time

Job summary

A regional healthcare trust in Warrington is seeking a motivated UEC Receptionist/Ward Clerk to join their Emergency Department team. The role involves providing vital administrative support, managing patient registration and communications. Ideal candidates are organized, possess strong communication skills, and have experience in a reception/administrative setting. The position requires flexible work hours across shifts.

Qualifications

• Previous Secretarial/Administrative knowledge and experience required.
• Knowledge of NHS practices preferred.
• Ability to work under pressure and maintain a positive attitude.

Responsibilities

• Provide full administrative support to the Emergency Department.
• Register patients and ensure data accuracy.
• Handle telephone queries and filing tasks.

Skills

Customer Service experience

Ability to adapt to changing practices

Experience of dealing with the general public

Positive and enthusiastic approach

Good communication skills

Education

Customer Care Course

Familiarity with medical terminology

Tools

Microsoft Windows Applications

Lorenzo/ICE systems

Job description

Go back Warrington and Halton Teaching Hospitals NHSFT

UEC Receptionist / Ward Clerk As and When

The closing date is 30 November 2025

We are looking for bright and friendly skilled workers with passion and vision. Are you a motivated, enthusiastic and energetic person that we are looking for? This could be an excellent opportunity for you to join a multi-skilled administration team in the Accident & Emergency Department.

You will be joining an inclusive, diverse and engaged workforce and support our "moving to outstanding" journey. We are currently recruiting for a UEC Ward Clerk/Receptionist to join our Urgent & Emergency Care team.

The pattern of work operates across three shifts: Early shift 7.15am-3.15pm, Late shift 2.15pm-10.15pm and night shift 22.00pm-07.30am, Including weekends and bank holidays.

Main duties of the job

• The successful candidates will provide full administrative support to the Emergency Department ensuring that patients are registered accurately in an efficient and timely manner.
• You will be responsible for inputting appropriate patient information onto the electronic patient system, ensuring the patient demographic data is updated and answering telephone queries.
• The role will also include filing records, scanning, and booking patient appointments.
• Previous experience as an Administration Clerk with a working knowledge of a ward environment would be desirable. Good communication and time management skills are essential.
• Applicants should have reception experience and should have an excellent attendance record.
• You should be a calm, organized and well-motivated person with a positive and flexible approach to your work. The post involves contact with patients and their families; therefore, excellent communication skills are vital. You should possess good keyboard, IT and interpersonal skills. You should be able to demonstrate the ability to work as part of a team and have a flexible approach to your working hours.

About us

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated "good" organisation with "outstanding" features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.

Job responsibilities

Answering telephone and dealing with queries. Maintain the whiteboard information to ensure data is correct and up to date. Work alongside a multi-disciplinary team to support day to day tasks related to inpatient/ward work and outpatient services. Process/fax service referrals to external/internal services and support the team. Register/admit new attendances and outpatient appointments. Filing, scanning, photocopying and any other administrative duties required by senior staff in thedepartment/CBU. Face to face reception duties and dealing with staff/patients.

Full Job Description Attached

Person Specification

Experience

• Knowledge of Lorenzo/ICE systems.
• Knowledge of appointment systems
• Working knowledge of Outpatient Waiting List policy
• Knowledge of NHS practices
• Previous Secretarial/Administrative knowledge and experience

Qualifications

• Customer Service experience
• Customer Care Course
• Familiarity of medical terminology.
• Knowledge of Microsoft Windows Applications including Word, Excel and Outlook.

Skills

• Ability to adapt to changing practices, policies and procedures.
• Experience of dealing with the general public and / or patients
• Flexible approach and ability to work under pressure.
• Positive and enthusiastic approach to work.
• Ability to communicate in a variety of settings with both staff and patients at varying levels of understanding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Warrington and Halton Teaching Hospitals NHSFT