UCR Operational Team Leader: Public Service Impact

Department for Work and Pensions (DWP); Grimsby; On-site; GBP 35,000 - 48,000; Full time

Job summary

Department for Work and Pensions (DWP) is seeking an UCR Operational Team Leader to coach, lead and develop a team within the One Service ethos, ensuring accurate entitlement reviews and high-quality customer service.

You will manage workloads, handle escalations and complex queries, monitor performance, and collaborate with stakeholders to deliver the right entitlement to claimants while contributing to fraud and error reduction in the social security system.

Qualifications

• Experience leading public service teams.
• Ability to coach and develop staff.
• Strong people management and communication skills.

Responsibilities

• Line manage and coach a UCR team.
• Manage relationships to deliver UCR as part of One Service.
• Prioritise team workloads and respond to escalations.

Skills

Line management

Coaching

Stakeholder engagement

Data analysis

Customer service

Job description

Department for Work and Pensions (DWP) is seeking an UCR Operational Team Leader to coach, lead and develop a team within the One Service ethos, ensuring accurate entitlement reviews and high-quality customer service.

You will manage workloads, handle escalations and complex queries, monitor performance, and collaborate with stakeholders to deliver the right entitlement to claimants while contributing to fraud and error reduction in the social security system.