Ubuntu Enablement - Software Engineering Manager

University of Edinburgh; Bolton; On-site; GBP 29,000; Full time

Job summary

A leading educational institution in Bolton seeks an ISOC Tier 1 Engineer eager to start their networking or security career. The role involves monitoring alerts, supporting customer environments, and engaging in structured training to progress towards Tier 2 responsibilities. Candidates should possess an interest in networking or cyber security and ideally have a CCNA or equivalent knowledge. This entry-level position offers a structured career pathway, comprehensive training, and a benefits package including 23 days of annual leave and a pension scheme.

Benefits

23 days annual leave

Pension scheme

Employee assistance programme

Cycle-to-work scheme

Qualifications

• A strong interest in networking or cyber security.
• CCNA (completed or in progress) or equivalent knowledge.
• Understanding of networking technologies like Cisco or Juniper.
• Experience in technical support is beneficial but not essential.
• Confident communicator with solid problem-solving skills.

Responsibilities

• Provide 1st line triage and resolution of alerts.
• Monitor and support customer environments including routers.
• Escalate issues to Tier 2 engineers when needed.
• Engage in structured learning and certification programmes.

Skills

Interest in networking or cyber security

Problem-solving skills

Ability to work in a fast-paced environment

Confident communication

Education

CCNA completed or in progress

Foundational networking knowledge

Tools

Cisco

Aruba

Juniper

Job description

We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands‑on exposure within a fast‑paced environment, structured training, and a clear path to progress into Tier 2 and beyond.

If you're passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you.

Key Responsibilities

• Provide 1st line triage, investigation, and resolution of network and security alerts.
• Monitor and support customer environments including routers, switches, firewalls, and related tools.
• Escalate issues to Tier 2 engineers where required.
• Work closely with customers and internal teams to ensure timely updates and high‑quality service.
• Maintain accurate incident records and contribute to service improvement.
• Participate in a 24/7 shift rota, including weekends, bank holidays, and on‑call cover.
• Engage in structured learning and certification programmes to build towards Tier 2 responsibilities.

Qualifications

• A strong interest in networking or cyber security – formal study or self‑learning welcomed.
• CCNA (completed or in progress) or equivalent foundational networking knowledge.
• Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided).
• Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential.
• Confident communicator with solid problem‑solving skills.
• Ability to work in a fast‑paced shift‑based environment.
• Must be a British national and eligible for Security Clearance (PV3).

Shift Details

• 24/7/365 shift rota, typically week‑on/week‑off.
• Shifts typically start between 7:30 am and 8:00 am.
• On‑call rota included (including weekends and bank holidays).
• Join an established ISOC team with experienced Tier 2 Engineers on hand for support and development.

What's on Offer

• Salary: £28,500.
• Full training plan with funded certifications (Cisco, Juniper, and security technologies).
• Clearly defined career pathway to Tier 2 roles.
• Exposure to a wide range of technologies and customer environments.
• Comprehensive benefits package including:
  • 23 days annual leave (increasing with service) + your birthday off.
  • Holiday buy scheme.
  • Pension scheme.
  • Death in service cover.
  • Bonus scheme.
  • Employee assistance programme.
  • Cycle‑to‑work scheme, eye care, colleague discounts, enhanced family leave.

Active social calendar and professional development opportunities.