Tusker Used Leasing Operations Controller - Watford

Lloyds Banking Group; Carlisle; Hybrid; GBP 34,000; Full time

Job summary

A leading financial services company is seeking a Used Leasing Operations Controller based in Watford to oversee the operational delivery of used leased vehicles. This role includes authorising repairs and managing delivery processes. Candidates should have extensive knowledge of motor vehicle maintenance and experience within a dealership environment. The position offers a competitive salary and a benefits package including a pension scheme and flexible working options.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Discounted shopping

24 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave

Share schemes including free shares

Qualifications

• Extensive knowledge of the repair and maintenance of motor vehicles (combustion and electric).
• Experience in a manufacturer's franchised dealership.
• Experience in a cost approval and audit function.

Responsibilities

• Authorise required bodywork repairs to agreed standards.
• Manage vehicle delivery to customers.
• Maintain the Used Car Stock page.

Skills

Knowledge of repair and maintenance of motor vehicles

Excellent verbal and written communication skills

Strong organizational and time management skills

Attention to detail

Tools

Salesforce

Microsoft Office

Job description

End Date: Thursday 23 October 2025

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Flexibility in when hours are worked

Job Description Summary: Based in Watford

Job Description

• JOB TITLE: Used Leasing Operations Controller
• SALARY: £ 33982
• LOCATION: Watford
• HOURS: Full-time
• WORKING PATTERN: For the first 6 months you'll be in office for 5 days a week and then move to hybrid, which involves spending at least 3 days per week at the Watford office site

About This Opportunity

Responsible for the operational delivery of all used leased vehicles for our pre-loved range across the Tusker clients. It involves authorising all work, and preparing all vehicles, to ensure they meet the same high standards, through effective cost management, and allocating to relevant avenues, with the same exceptional customer driver journey for Tusker’s customers.

About Us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement.

What You’ll Need

• Extensive knowledge of the repair and maintenance of motor vehicles (Cars & LCV’s) both combustion engine and electric vehicles.
• Experience of working in a manufacturer’s franchised dealership in both workshop and service desk departments.
• Experience of working in a cost approval and audit function either in a lease company or other similar organisation.
• Excellent verbal and written communication skills, effectively managing stakeholder relationships (i.e. suppliers, customers, Drivers, etc).
• Authorise required bodywork repairs and required SMR to the agreed Used car standard, collaborating with vehicle operations ensuring SMR and repairs methods are followed.
• Identify vehicles which are not to standard and move them to the normal remarketing channel to be processed.
• Responsible for maintaining the Used Car Stock page.
• Liaise with suppliers and customers to ensure successful vehicle delivery to the new customer, collaborating with the Order & Delivery team.

And Any Experience Of These Would Be Really Useful

• Previous automotive industry experience within a dealership, or used vehicle environment.
• Excellent verbal and written communication skills with a polite and professional telephone manner.
• Manages self with strong organisational and time management skills.
• High accuracy levels and attention to detail.
• Motivated by and understands the importance achieving targets, individually and as part of a team.
• System experience - Salesforce and Microsoft office.

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We Also Offer a Wide-ranging Benefits Package, Which Includes –

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies.

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.