Tusker Customer Service Advisor - Watford O&D

Lloyds Bank plc; Watford; On-site; GBP 30,000 - 33,000; Full time

Job summary

Join a forward-thinking car leasing company as a Customer Service Advisor in Watford! In this dynamic role, you'll assist drivers throughout the order fulfillment process, ensuring they receive timely updates and exceptional service. You'll coordinate with various departments to facilitate smooth order delivery and tackle any issues that arise. With a focus on communication and organization, this position offers the chance to thrive in a supportive environment. Enjoy a generous benefits package, including a pension contribution, performance bonuses, and a commitment to employee well-being. Be part of a team dedicated to driving down emissions and promoting eco-friendly vehicles!

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Adaptable lifestyle benefits

22 days’ holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong organisational skills and attention to detail are required.

Responsibilities

• Act as the primary point of contact for drivers, updating them on order status.
• Provide exceptional customer service and respond to driver enquiries.

Skills

Verbal communication skills

Written communication skills

Organisational skills

Time management skills

Attention to detail

Motivation to achieve targets

Tools

Office 365

Ebbon Dacs

Salesforce

Job description

Tusker Customer Service Advisor - Watford O&D

Job Overview

Location: Watford Croxley Green Business Park
Time Type: Full Time
Posted: 4 Days Ago
End Date: March 14, 2025

Salary Range: £30,609 - £32,220

Flexible Working Options: Flexibility in when hours are worked

Job Description

The main purpose of this role is to assist drivers in navigating the entire order fulfilment process and address any issues or concerns that may arise. Here are some key tasks and responsibilities:

• Act as the primary point of contact for drivers and maintain regular communication via phone and email to update them on order status, and any changes or delays that may occur.
• Coordinate with various departments within the business, as well as our dealer network, to facilitate the smooth processing and delivery of orders.
• Respond promptly to driver enquiries, providing them with necessary information and guidance to address their concerns.
• Provide exceptional customer service through first contact resolution, striving to exceed KPIs and SLAs.
• Be flexible to take on bespoke and ad hoc tasks allocated by Line Manager.

Qualifications

What you’ll need:

• Excellent verbal and written communication skills
• Polite and professional telephone manner
• Strong organisational and time management skills
• High accuracy levels and attention to detail
• Motivated by achieving targets

Experience that would be useful:

• Office 365
• Previous automotive industry experience
• System experience- Ebbon Dacs & Salesforce

About Us

We’re an award-winning car leasing company providing tax-efficient car benefit schemes since 2009. We focus on driving down emissions by getting people into newer, more environmentally friendly cars.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited about becoming part of our team, get in touch!