Turbostar Contracts Delivery Manager

XC Trains Limited; Birmingham; Hybrid; GBP 59,000 - 72,000; Full time

Job summary

XC Trains Limited seeks a Turbostar Contracts Delivery Manager to drive commercial delivery of fleet contracts from Birmingham in a hybrid setup. You will coordinate contract management, supplier performance and governance to deliver value for the business.

The role requires strong analytical and stakeholder-management skills, with experience in procurement or contract administration within regulated transport environments. Proficiency with MS Office is essential.

Qualifications

• Experience supporting contract management and procurement in regulated environments.
• Strong numerical and analytical skills with ability to interpret data and trends.
• Excellent organisational skills and ability to manage competing priorities and deadlines.
• Proficiency in producing clear reports and contractual documentation.
• MS Excel, Word and PowerPoint proficiency.

Responsibilities

• Support day-to-day management of fleet supplier and maintenance contracts, ensuring obligations and SLAs are monitored.
• Monitor supplier performance through KPIs, reviews and reporting; identify improvements.
• Maintain contract documentation, variations and governance records.
• Assist with procurement activities, information gathering and evaluations.
• Coordinate supplier and stakeholder meetings; ensure actions are followed up.

Skills

Contract management

Supplier management

Commercial governance

Analytical skills

Organisational skills

Report writing

Stakeholder collaboration

Procurement processes

Financial awareness

Tools

Microsoft Office

Job description

Turbostar Contracts Delivery Manager Salary: Circa £65K Location: Birmingham / Hybrid

What you'll be doing

You will play a key role in supporting the effective delivery and management of fleet contracts, helping to ensure our commercial arrangements deliver the right outcomes for the business.

• Contract & Supplier Management: Support the day-to-day management of fleet supplier and maintenance contracts, ensuring contractual obligations, deliverables and service levels are effectively monitored.
• Performance & Improvement: Monitor supplier performance through KPIs, service reviews and reporting, identifying trends, addressing concerns and highlighting opportunities for improvement.
• Commercial Governance: Maintain accurate contract documentation, including variations, extensions, correspondence, obligations and governance records.
• Financial Management: Support commercial administration activities, including purchase orders, invoice validation, accruals and reconciliation of contract expenditure.
• Commercial Analysis: Prepare reports, benchmarking, commercial evaluations and business case information to support procurement, contract renewals and business decisions.
• Supplier Engagement: Coordinate supplier and stakeholder meetings, ensuring actions are followed through and strong working relationships are maintained.
• Risk & Change Management: Support contract change control, claims, disputes and risk registers, escalating issues where appropriate.
• Stakeholder Collaboration: Work closely with Fleet, Safety, Engineering, Finance, Procurement and Operational teams to ensure contracts support business priorities and operational requirements.
• Reporting & Assurance: Provide clear analysis of supplier performance, costs, commercial risks and contractual matters to support the Head of Fleet Commercial.
• Procurement Support: Assist with tendering and procurement activities, including information gathering, documentation and evaluation processes.
• Compliance & Audit: Ensure commercial activities meet company governance requirements, delegated authorities and relevant rail industry standards, supporting internal and external audits when required.

You’ll also build effective relationships across the business and with key suppliers, helping to promote collaboration, accountability and continuous improvement.

The role includes an on-call requirement and other reasonable commercial and contract management responsibilities in support of the Fleet & Safety function.

What we're looking for

We’re looking for someone who combines strong commercial awareness with excellent organisational, analytical and communication skills. You’ll ideally bring:

• Experience supporting contract management, supplier management, commercial administration or procurement, preferably within a regulated, engineering, transport or operational environment.
• A good understanding of contract administration, commercial governance and supplier performance management.
• Strong numerical and analytical skills, with the ability to interpret information, identify trends and maintain accurate records.
• Excellent organisational skills and the ability to manage competing priorities and deadlines.
• The ability to produce clear, professional reports, correspondence and contractual documentation.
• Good working knowledge of Microsoft Office, particularly Excel, Word and PowerPoint.
• Experience using contract management, finance or procurement systems.

It would also be advantageous if you have:

• Knowledge or experience of the rail industry, rolling stock, fleet maintenance or transport contracts.
• A relevant commercial, procurement or contract management qualification, or a willingness to work toward one.

Why join us?

This is an opportunity to make a real contribution to the commercial performance and effective delivery of CrossCountry's fleet arrangements. You’ll work with a wide range of stakeholders and suppliers, gain exposure to important commercial decisions and help drive improved contract performance, accountability and value for money across our Fleet & Safety function. If you’re commercially aware, enjoy building relationships and want to play a part in supporting the delivery of a reliable and effective rail service, we’d love to hear from you.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.