Trust & Safety Lead

Feeld; City Of London; Remote; GBP 60,000 - 85,000; Full time

Job summary

A technology-driven platform in the United Kingdom is seeking a Trust & Safety Lead to enhance member safety and product integrity. You will design policies, develop safety systems, and collaborate across functions. The ideal candidate will have a strong background in online safety and demonstrate leadership qualities. This position offers flexible hours and a fully remote working environment.

Benefits

Flexible working hours

Unlimited paid time off

Home work station budget

Learning & development budget

On-demand therapy sessions

Qualifications

• Experience with online safety and platform integrity.
• Ability to manage high-stakes decisions.
• History of cross-functional collaboration.

Responsibilities

• Design and evolve enforcement policies for member safety.
• Build scalable systems for reporting and moderation.
• Develop and launch a Member-facing Safety Portal.
• Analyze safety trends for policy updates.

Skills

Policy development

Understanding of online safety

Cross-functional collaboration

Systemic thinking

Respect for consent and inclusion

Job description

Overview

At Feeld we are creating a world where everyone is more intimately connected to each other and themselves. We are building an inclusive human‑centred product and are looking for a Trust & Safety Lead to become part of our remote team and our mission to elevate the human experience of sexuality and relationships.

You will be responsible for designing and governing the systems, policies and signals that protect Feeld members from harm across the app support processes and real‑world interactions while partnering cross‑functionally to embed safety into the Feeld product experience.

To be right for this role you should have

• Experience developing or enforcing policies that address online harm / abuse or platform safety
• A strong understanding of how to balance member safety, product integrity and freedom of expression
• Comfort working across disciplines especially with Legal, Engineering, Support, GRC and Product teams
• The ability to think in systems: connecting policies, tooling and detection into scalable workflows
• A deep respect for consent, inclusion and emotional nuance in how safety is defined and enforced

What you will do

• Design and evolve enforcement policies that protect members from harm while honoring consent, freedom of expression and community diversity
• Build and maintain scalable systems for reporting, moderation and safety signals in collaboration with Product and Engineering
• Partner with GRC to provide support for Support with clear guidance for case handling, escalation and appeals
• Lead the development and launch of a Member‑facing Safety Portal that centralizes policies, reporting options and safety education
• Translate legal and regulatory obligations (e.g. NCII, age verification, online safety laws) into actionable product and policy changes
• Partner with Legal and GRC to create enforcement protocols that are audit‑ready and aligned with global compliance expectations
• Analyse safety trends, appeal data and harm signals to inform detection systems, policy updates and prioritisation
• Own cross‑functional response plans for high‑severity safety incidents, including IRL event harm, NCII or coordinated abuse
• Champion inclusive, survivor‑informed and trauma‑aware approaches to platform safety
• Represent Trust & Safety internally, advocating for Member protection and platform integrity in all roadmap discussions

How you will grow

• Gain experience owning and driving cross‑functional initiatives that involve Legal, Product, Support, GRC and Engineering stakeholders
• Learn how to balance safety, Member experience and regulatory risk while making clear, values‑aligned decisions
• Deepen your understanding of platform integrity, trust frameworks and online safety regulations across global jurisdictions
• Build confidence in managing ambiguity, setting direction and advocating for safety systems at the org level
• Develop your voice as a strategic contributor to product design, roadmap planning and enforcement governance
• Strengthen your leadership capacity by mentoring others, defining best practices and shaping the future of safety at Feeld
• Grow into a key representative for Member protection internally and externally through transparent communication and principled stewardship

Requirements

• You are passionate about building safer, more inclusive platforms and see trust as a product feature, not just a function
• You have experience working on or around community guidelines, online safety, platform integrity or harm reduction even if your title wasn’t Trust & Safety
• You are comfortable making principled decisions in ambiguous or high‑stakes situations, especially when different risks are in tension
• You have collaborated across functions like Legal, Product, Support, GRC or Engineering to design or improve policies, processes or tooling
• You see problems as opportunities to improve systems, reduce harm and protect the experiences of people

Bonus points

• You have experience addressing intimate harms like image‑based abuse or NCII and understand how to design systems that respond with care
• You are curious about emerging online safety laws (e.g. the UK’s OSA or the EU’s DSA) and how they intersect with privacy, consent and exploration
• You’ve worked on age or identity experiences that balance protection with autonomy
• You’ve thought about what it means to feel safe not just online but in shared spaces like meet‑ups, events or communities
• You’ve contributed to safety or integrity work that is transparent, accessible and human‑like a community guide, appeals process or public safety page

Benefits

We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing of our members and colleagues. Feeld’s way of working is designed to proactively prevent burnout and an always‑on culture.

Therefore we offer our staff

• Flexible working hours
• Unlimited paid time off
• A fully remote working situation
• Home work station budget
• Learning & development budget
• On‑demand therapy sessions and mental health support via Spill
• In‑person meet‑ups

That is why we offer

• A compensation system that is transparent, honest and equitable
• We believe all humans deserve to make a competitive wage. That’s why we offer a Baseline Freedom Salary of 60 000 GBP per year

Estimated compensation for this role

• The total cash compensation for this role is dependent on Level and Step as well as geographic location, but we estimate that the competitive market compensation for this role is between 65 000 – 85 000 GBP based on the requirements listed in this job description

Our interview process

• Your first conversation with Feeld will be a screening call with our recruiter where you’ll be able to ask—and receive answers—to any general questions you have and to confirm the role is a fit for what you’re seeking.
• Your second conversation will connect you directly with the hiring manager for the role you’re applying to. Here you’ll have a chance to ask more questions about the work you’ll be doing. This conversation will also focus on your past work experiences.
• The next step for most of our roles is a candidate challenge. This is an evaluation of the skills relevant to be successful in this role and generally takes about an hour to complete.
• Your third conversation allows you the opportunity to meet the team members you might be working with on a daily basis. Here you’ll be able to ask questions about team processes, workflow and the employee experience at Feeld.
• We generally make an offer within 2 weeks of our final call and offer a flexible start date that can begin as early as the next Monday after you sign our offer documentation.
• Of note: all of our interviews are conducted remotely and our interviewers will work with you to find an agreeable interview time based on mutual availability.

We understand we’re asking you to invest your time and best efforts in our process and are appreciative of the chance to get to know who you are as a person and remain committed to offering transparent communication and prompt feedback as you navigate this application with us.

To find out more about Feeld download our app (available on iOS and Android).

About us

Feeld is an independent experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote which means you work where and when helps you perform at your best. We regard autonomy highly and treat our organisation as a product we iterate, improve and test things internally to see what works best for everyone.

Our culture

We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring we look for culture add rather than culture fit.

Because we are a fully remote team it’s especially important that we create an environment where our colleagues feel included and connected as humans.

Diversity, equity, inclusion and belonging at Feeld

Feeld promotes open‑mindedness, inclusion, diversity and kindness both in the world and among our own workforce.

We encourage and welcome applications from people with a history of marginalisation whether because of race, gender expression or identity, sexual orientation, neurodivergence, national origin, disability (seen or unseen) or any confluence of intersectional identities.

Our goal is a barrier‑free application process and working environment. If you require further details or assistance or have any questions about this process please let us know at .