Trust Medical Secretary - Respiratory

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A renowned NHS Trust in Norwich is seeking a Medical Secretary to join their diverse administrative team. The ideal candidate will manage communications, transcribe medical correspondence, and assist patients. Required qualifications include RSA III or equivalent and proficiency in Microsoft Office. This rewarding role offers opportunities to be part of a caring team focused on excellent patient service.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Free 24-hour confidential counseling support

On-site nursery

Flexible staff bank

Qualifications

• Experience using Microsoft Office, specifically Word, Excel, and Outlook.
• Ability to work under pressure and manage multiple tasks.
• Excellent communication skills to interact with patients and staff.

Responsibilities

• Manage all communications including emails and faxes.
• Transcribe correspondence from audio/digital dictation accurately.
• Assist patients by arranging translation/interpretation facilities.

Skills

Teamwork

Attention to detail

Time management

Education

RSA III or equivalent experience

Good general standard of literacy and numeracy

Tools

Microsoft Office packages

Job description

The Respiratory Medicine directorate has an exciting opportunity to join the diverse and friendly admin team as a Medical Secretary. The forward-thinking and developing department incorporates new and exciting areas of interest including lung cancer, sleep, interstitial lung disease, emphysema, cystic fibrosis, oxygen, COPD, tuberculosis; as well as a vibrant outpatient department, respiratory investigation unit, lung function lab and a large inpatient footprint, all innovated collaboratively between the clinical, nursing and administrative teams. We are looking for someone who is enthusiastic, pro-active and organised to join our vibrant and supportive team.

If you are looking for a role that provides you with the opportunity to show off, you're caring and compassionate side, you enjoy a busy atmosphere, working methodically with a good attention to detail, and you can work flexibly, we want to hear from you!

Main duties of the job

As post holder you will:

• Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
• Deal efficiently and effectively with direct and indirect patient contact.
• Be able to work well autonomously and as part of a team.
• Demonstrate and maintain knowledge of Trust and National policies.
• Gain experience of the sub-specialties in Respiratory and provide high-quality secretarial support.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
• Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
• Assist patients and their Carers by arranging translation/interpretation facilities.
• Demonstrate and maintain knowledge and understanding of Trust RTT policy.
• Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• RSA III or equivalent experience
• Good general standard of literacy and numeracy

Experience

• Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook

Skills

• Able to work both independently and as part of a team
• Ability to work to tight deadlines and maintain concentration in a pressurised working environment
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.