Truck Franchise Process Analyst

Daimler Truck AG; Milton Keynes; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive company is seeking a Truck Franchise Process Analyst in Milton Keynes. This full-time hybrid role supports network development and training, requiring strong analytical skills and understanding of dealership operations. Candidates should have experience in the commercial automotive industry, be proficient in tools like PowerBI, and possess excellent organizational skills for data and processes. Benefits include home office options and childcare services.

Benefits

Home office possible

Near-site childcare

Discounts for employees

Parking

Good public transport

Health benefits

Mobile phone possible

Events for employees

Coaching

Internet connection

Company retirement

Qualifications

• Good understanding of dealership operations.
• Analytical ability to highlight and interpret key trends.
• Experience in the commercial automotive industry preferred.

Responsibilities

• Management of mergers or start-ups in cooperation with the Network Development Manager.
• Collaborate with Network Monitoring Specialists and Development Managers.
• Research and analysis of competitors based on publicly available information.

Skills

Analytical ability

Organisational skills

Commercial acumen

Experience in the (commercial) automotive industry

Ability to deal with all levels within an organisation

Education

Graduate or equivalent

Tools

OptiNet

Microsoft Excel

Microsoft PowerPoint

PowerBI

Job description

Overview

We are looking for a Truck Franchise Process Analyst to support network development and training. Reporting into the Head of Network Development and Training you will foster a Daimler Truck dedicated network by providing data, intelligence, and guidance to both office and field based team members.

Responsibilities

• Management of mergers or start-ups in close cooperation with Network Development Manager.
• Cross‑functional coordination for creation and adjustment of processes and policies on network development topics.
• Collaborate with both Network Monitoring Specialist and Network Development Managers as well as counterparts with Daimler Truck UK / Daimler Truck Head Quarters.
• Translate BER Standards into plain English in alignment with Daimler Truck UK and Daimler Truck HQ functions.
• Shape policies around the minimum standards for the dealer network.
• Publish latest Standards for internal and external stakeholders.
• Support the Executive Team with delivery of information to dealer network and Daimler Truck AG through presentation materials and reports ensuring consistency and accuracy of data.
• Research and analysis on activities of competitors (existing and new) based on publicly available information.
• Intelligence management for team and wider business incl. accountability to updating information on dealers (ExtraNet etc.) as well as managing requests by business.
• Align findings with Network Monitoring Specialist and Network Development Managers as well as counterparts in Sales and Customer Services and Parts.
• Create reports for senior management to represent current status.
• Work with District Managers teams and Network Development Managers to ensure maintenance of accurate staff databases and operating management selection and screening processes.
• Develop and maintain tools to simulate potentials of market areas and services.
• Analyse costs and effort to franchise in comparison with benefits; create business plan for potential changes and newcomers.
• Analyse truck dedicated processes within dealer network, new potential services within service network to create higher customer satisfaction and financial viability of franchisees.
• Produce reports on current activity status with dealer network on respective platforms.
• Manage special projects within department to ensure positive development and improvement.

Qualifications

• Graduate or equivalent.
• Good understanding of dealership operations.
• Experience in the (commercial) automotive industry preferred.
• Analytical ability to highlight and interpret key trends, processes, complex operational, and financial KPI's.
• Organisational skills for processes and data.
• Proficient in OptiNet preferred.
• Proficient in all Microsoft Office programmes, with strong Microsoft Excel and PowerPoint skills.
• Proficient in PowerBI.
• Commercial acumen and experience.
• Ability to deal with all levels within an organisation.

Benefits

• Home office possible.
• Near‑site childcare.
• Discounts for employees.
• Parking.
• Good public transport.
• Health benefits.
• Mobile phone possible.
• Events for employees.
• Coaching.
• Internet connection.
• Company retirement.

Location

Milton Keynes, Daimler Truck UK Limited.

Work Arrangement

This is a full time hybrid role where you would be required to work from our head office based in Milton Keynes a minimum of two days a week in the office.

EEO Statement

Daimler Truck is an equal opportunity employer. We value diversity and inclusion.