Trip Support Coordinator

Destinytravel; Remote; GBP 60,000 - 80,000; Full time

Job summary

A travel support firm in the UK is seeking a Trip Support Coordinator to assist travelers throughout their journey, from planning to return. The role emphasizes personalized service and flexible remote work while offering travel perks and ongoing training. Ideal candidates have strong communication skills and a passion for travel. Responsibilities include responding to inquiries, assisting with changes, and ensuring a smooth travel experience. Join us to help create meaningful travel memories.

Benefits

Fully remote work with flexible scheduling

Access to travel perks

Ongoing training and support

Opportunity to build traveler relationships

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Ability to communicate clearly and professionally.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Assist with itinerary changes and resolve travel-related issues.
• Provide accurate information regarding travel destination requirements.
• Confirm travel arrangements and follow up with clients.

Skills

Excellent written and verbal communication skills

Customer service experience

Attention to detail

Strong organizational habits

Comfortable learning new digital tools

Genuine passion for travel

Job description

As a Trip Support Coordinator, you will play an important role in guiding travelers from the moment they begin planning to the moment they return home. Your purpose is to make each experience smooth, enjoyable, and stress‑free by assisting with arrangements, answering questions, providing updates, and helping clients feel prepared every step of the way. You will work closely with travelers to understand their preferences and offer options that fit their needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create meaningful memories through carefully organized vacations.

Key Responsibilities

• Respond to inquiries through email, phone, and messaging apps with professionalism and clarity.
• Assist clients with itinerary changes, cancellations, and travel‑related questions.
• Provide accurate destination information, requirements, and documentation guidance.
• Confirm travel details, follow up before and after trips, and gather feedback.
• Resolve concerns with empathy, respect, and timely communication.

Benefits

• Fully remote work with flexible scheduling.
• Access to travel perks and industry‑exclusive discounts.
• Supportive team with ongoing training.
• Opportunity to build strong traveler relationships.

What We’re Looking For

• Excellent written and verbal communication skills.
• Customer service experience—travel or hospitality preferred but not required.
• Attention to detail and strong organizational habits.
• Comfortable learning new digital tools and systems.
• Genuine passion for travel and helping others.