Trip Support Coordinator

Destinytravel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel assistance company based in the UK is looking for a Trip Support Coordinator to help travelers from planning through to their return. You will respond to inquiries, assist with itinerary changes, and provide crucial travel information. The ideal candidate will have excellent communication and customer service skills, as well as a passion for travel. This fully remote position offers flexible scheduling and access to travel perks.

Benefits

Fully remote work

Access to travel perks

Ongoing training

Opportunity to build traveler relationships

Qualifications

• Strong communicator able to engage with clients professionally.
• Customer service experience, preferably in travel or hospitality.
• Detail-oriented with good organizational skills.

Responsibilities

• Respond to inquiries through email, phone, and messaging apps.
• Assist with itinerary changes and travel-related questions.
• Provide accurate destination information and documentation guidance.
• Confirm travel details and follow up with clients.
• Resolve client concerns with empathy and communication.

Skills

Excellent written and verbal communication skills

Customer service experience

Attention to detail

Organizational habits

Learning new digital tools

Passion for travel

Job description

As a Trip Support Coordinator, you will play an important role in guiding travelers from the moment they begin planning to the moment they return home. Your purpose is to make each experience smooth, enjoyable, and stress‑free by assisting with arrangements, answering questions, providing updates, and helping clients feel prepared every step of the way. You will work closely with travelers to understand their preferences and offer options that fit their needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create meaningful memories through carefully organized vacations.

Key Responsibilities

• Respond to inquiries through email, phone, and messaging apps with professionalism and clarity.
• Assist clients with itinerary changes, cancellations, and travel‑related questions.
• Provide accurate destination information, requirements, and documentation guidance.
• Confirm travel details, follow up before and after trips, and gather feedback.
• Resolve concerns with empathy, respect, and timely communication.

Benefits

• Fully remote work with flexible scheduling.
• Access to travel perks and industry‑exclusive discounts.
• Supportive team with ongoing training.
• Opportunity to build strong traveler relationships.

What We’re Looking For

• Excellent written and verbal communication skills.
• Customer service experience—travel or hospitality preferred but not required.
• Attention to detail and strong organizational habits.
• Comfortable learning new digital tools and systems.
• Genuine passion for travel and helping others.