Trip Support Coordinator

Destinytravel; Remote; GBP 60,000 - 80,000; Full time

Job summary

A travel support company is seeking a Trip Support Coordinator to assist travelers from planning to returning home. This fully remote position involves responding to inquiries, assisting with itinerary changes, and providing detailed destination information. Ideal candidates should possess excellent communication skills, attention to detail, and a genuine passion for travel, ensuring a smooth and enjoyable experience for clients. The role offers flexible scheduling and access to travel perks.

Benefits

Fully remote work with flexible scheduling

Access to travel perks and industry-exclusive discounts

Supportive team with ongoing training

Opportunity to build strong traveler relationships

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Strong communication and organizational skills.
• Ability to assist clients with travel-related inquiries.

Responsibilities

• Respond to inquiries through email, phone, and messaging apps.
• Assist clients with itinerary changes and cancellations.
• Provide destination information and documentation guidance.
• Confirm travel details and gather feedback post-trip.
• Resolve concerns with empathy and timely communication.

Skills

Excellent written and verbal communication skills

Customer service experience

Attention to detail

Strong organizational habits

Comfortable learning new digital tools and systems

Genuine passion for travel

Job description

As a Trip Support Coordinator, you will play an important role in guiding travelers from the moment they begin planning to the moment they return home. Your purpose is to make each experience smooth, enjoyable, and stress‑free by assisting with arrangements, answering questions, providing updates, and helping clients feel prepared every step of the way. You will work closely with travelers to understand their preferences and offer options that fit their needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create meaningful memories through carefully organized vacations.

Key Responsibilities

• Respond to inquiries through email, phone, and messaging apps with professionalism and clarity.
• Assist clients with itinerary changes, cancellations, and travel‑related questions.
• Provide accurate destination information, requirements, and documentation guidance.
• Confirm travel details, follow up before and after trips, and gather feedback.
• Resolve concerns with empathy, respect, and timely communication.

Benefits

• Fully remote work with flexible scheduling.
• Access to travel perks and industry‑exclusive discounts.
• Supportive team with ongoing training.
• Opportunity to build strong traveler relationships.

What We’re Looking For

• Excellent written and verbal communication skills.
• Customer service experience—travel or hospitality preferred but not required.
• Attention to detail and strong organizational habits.
• Comfortable learning new digital tools and systems.
• Genuine passion for travel and helping others.