Trip Support Coordinator

Destinytravel; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading travel agency in the UK is seeking a Trip Support Coordinator to guide travelers through their journey from planning to return. In this fully remote role, you will assist clients with inquiries, itinerary changes, and provide essential travel information. Candidates should have excellent communication skills and a passion for helping others, ideally with some customer service experience. Join our supportive team and enjoy travel perks and flexible scheduling.

Benefits

Fully remote work

Access to travel perks

Ongoing training

Qualifications

• Excellent written and verbal communication skills are essential.
• Experience in customer service, preferably in travel or hospitality.
• Strong attention to detail and organizational habits are required.

Responsibilities

• Respond to inquiries through email, phone, and messaging apps.
• Assist clients with itinerary changes and travel-related questions.
• Provide accurate destination information and documentation guidance.

Skills

Excellent written and verbal communication skills

Customer service experience

Attention to detail

Strong organizational habits

Comfortable learning new digital tools

Passion for travel

Job description

As a Trip Support Coordinator, you will play an important role in guiding travelers from the moment they begin planning to the moment they return home. Your purpose is to make each experience smooth, enjoyable, and stress‑free by assisting with arrangements, answering questions, providing updates, and helping clients feel prepared every step of the way. You will work closely with travelers to understand their preferences and offer options that fit their needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create meaningful memories through carefully organized vacations.

Key Responsibilities

• Respond to inquiries through email, phone, and messaging apps with professionalism and clarity.
• Assist clients with itinerary changes, cancellations, and travel‑related questions.
• Provide accurate destination information, requirements, and documentation guidance.
• Confirm travel details, follow up before and after trips, and gather feedback.
• Resolve concerns with empathy, respect, and timely communication.

Benefits

• Fully remote work with flexible scheduling.
• Access to travel perks and industry‑exclusive discounts.
• Supportive team with ongoing training.
• Opportunity to build strong traveler relationships.

What We’re Looking For

• Excellent written and verbal communication skills.
• Customer service experience—travel or hospitality preferred but not required.
• Attention to detail and strong organizational habits.
• Comfortable learning new digital tools and systems.
• Genuine passion for travel and helping others.