Tribunal and SEND Complaints Officer

Neway International Ltd; Liverpool; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is seeking a Tribunal and Complaints Officer to support Liverpool City Council in managing SEND complaints and tribunal cases. The role involves working closely with the Council to reduce backlogs and ensure compliance with legislation. The ideal candidate will have a strong background in SEND processes, be able to work independently, and have excellent communication skills. The position requires on-site work one day per week, offering competitive pay rates and a project-based assignment.

Qualifications

• Proven track record in SEND complaints and tribunal processes.
• Strong knowledge of SEND legislation and procedures.
• Ability to work independently and deliver results within tight timescales.
• Excellent communication and case management skills.
• Flexible approach with capacity to work on site one day per week.

Responsibilities

• Manage and progress SEND complaints and tribunal cases efficiently.
• Provide specialist knowledge and guidance on tribunal processes.
• Support the Council in reducing the backlog of cases.
• Ensure compliance with relevant legislation and Council policies.
• Deliver outcomes aligned with corporate priorities.

Skills

SEND complaints and tribunal processes

SEND legislation and procedures

Communication skills

Case management skills

Job description

Overview

Neway International are seeking a Tribunal and Complaints Officer to join our client Liverpool City Council.

Location: Cunard Building, Water Street, Pier Head, Liverpool, Merseyside, L2 2BS

Hours: 35 per week

Start Date: 05 January 2026

Duration: On-going

Pay Rates: PAYE £41.83 per hour / Limited/Umbrella £55.16 per hour

Work Pattern: 1 day per week on site

About the Client

Liverpool City Council is committed to delivering high-quality services across Children & Young Peoples Services, with a strong focus on Education. Reducing the number of complaints and tribunals is a corporate priority, and the Council is seeking interim specialist support to provide additional capacity in this critical area.

The Role

As Tribunal and Complaints Officer (Interim), you will provide expert support to clear the backlog of complaints and tribunals within SEND. This is a short-term assignment designed to deliver a unique, one-off project and is not anticipated to be a long-term or permanent post.

Key Responsibilities

• Manage and progress SEND complaints and tribunal cases efficiently.
• Provide specialist knowledge and guidance on tribunal processes.
• Support the Council in reducing the backlog of cases.
• Ensure compliance with relevant legislation and Council policies.
• Deliver outcomes aligned with corporate priorities.

Candidate Requirements

• Proven track record in SEND complaints and tribunal processes.
• Strong knowledge of SEND legislation and procedures.
• Ability to work independently and deliver results within tight timescales.
• Excellent communication and case management skills.
• Flexible approach with capacity to work on site one day per week.