Tribunal and Complaints Officer – SEND

Pertemps; Liverpool; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is looking for an experienced Tribunal and Complaints Officer in Liverpool to manage SEND complaints and tribunal cases. This hybrid position involves working 35 hours per week on a short-term assignment, focusing on reducing backlogs in SEND cases. Ideal candidates will have a strong knowledge of SEND legislation and be able to work independently to meet deadlines. Competitive rate of £55.16 per hour offered. Contact Freya for more details.

Benefits

Dedicated consultant support

Online registration process

Attractive referral schemes

Qualifications

• Proven track record in SEND complaints and tribunal processes.
• Strong working knowledge of SEND legislation and statutory guidance.
• Ability to manage complex casework independently and to deadlines.
• Excellent written and verbal communication skills.
• Experience working in a local authority or similar setting.

Responsibilities

• Managing and progressing SEND complaints and tribunal cases.
• Supporting the resolution of complex complaints in line with statutory guidance.
• Preparing documentation and evidence for tribunal proceedings.
• Working closely with internal teams, legal services and external partners.
• Contributing to the reduction of complaint and tribunal backlogs.
• Ensuring compliance with SEND legislation and best practice.

Skills

SEND complaints and tribunal processes

SEND legislation and statutory guidance

Case management

Communication skills

Job description

Tribunal and Complaints Officer – SEND

Location: Liverpool

Hours: 35 hours per week

Rate: £55.16 per hour

Working Pattern: Hybrid working – 1 day per week on site

Contract: Interim / short-term assignment

Reducing the number of SEND complaints and tribunals is a corporate priority. We are seeking an experienced Tribunal and Complaints Officer to provide interim, specialist support to help clear a backlog of complaints and tribunal cases within SEND.

This role is a short-term interim post, providing additional capacity and expertise. It is not anticipated to become a long-term or permanent position.

Key Responsibilities

• Managing and progressing SEND complaints and tribunal cases
• Supporting the resolution of complex complaints in line with statutory guidance
• Preparing documentation and evidence for tribunal proceedings
• Working closely with internal teams, legal services and external partners
• Contributing to the reduction of complaint and tribunal backlogs
• Ensuring compliance with SEND legislation and best practice

Essential Requirements

• Proven track record in SEND complaints and tribunal processes
• Strong working knowledge of SEND legislation and statutory guidance
• Ability to manage complex casework independently and to deadlines
• Excellent written and verbal communication skills
• Experience working in a local authority or similar setting

Why work through Pertemps?

By applying through Pertemps, you’ll benefit from:

• Adedicated consultantwith access to roles nationwide and available whenever you need support
• Asimple online registration process
• Attractivereferral schemes and incentives
• Ongoing compliance fully managed for you
• Prompt and reliable payroll
• …and much more!

📞 To discuss this role in more detail, please contact Freya Josephon 07471 306880 or email [e-mail].