Triage Support Volunteer - Flexible Hours & Training

Age UK Norfolk; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local charity supporting older people in the UK is looking for Triage Support volunteers based in Norwich. This role involves handling calls and messages through the helpline, providing essential information about services, and requires a commitment to training. Ideal for individuals with a background in social care or public services. Flexible working hours available, ideally 3 hours a week minimum.

Qualifications

• Background knowledge in Information and Advice, Social Care, Public Services and Wellbeing.
• Commitment and willingness to undertake training.

Responsibilities

• Deal with live calls and messages through the helpline.
• Provide information about Age UK Norfolk services.
• Assist clients seeking information and advice across the partnership for Norfolk.

Job description

A local charity supporting older people in the UK is looking for Triage Support volunteers based in Norwich. This role involves handling calls and messages through the helpline, providing essential information about services, and requires a commitment to training. Ideal for individuals with a background in social care or public services. Flexible working hours available, ideally 3 hours a week minimum.