Triage practitioner

Charles Taylor; Sunderland; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

A healthcare assistance firm is looking for a Triage Practitioner to manage new patient cases and coordinate with medical teams worldwide. Candidates need at least 5 years of experience, strong communication skills, and empathy. The role offers a hybrid working model with training and a starting salary of £38,000 FTE, alongside various employee benefits.

Benefits

Incremental holiday plan

Contributory pension scheme

Health Cash Plan worth £1700 per annum

High-street rewards scheme

Worldwide family travel insurance

Discounts on home and motor insurance

Qualifications

• Minimum 5 years post-registration experience.
• Good verbal and written communication skills in English.
• Empathy and a desire to enhance the patient journey.

Responsibilities

• Respond to calls and consult with clients and colleagues.
• Liaise with patients and medical staff for treatment.
• Complete accurate reviews and reports.

Skills

Communication skills

Empathy

IT competency

Job description

Overview

Triage practitioner

Shift pattern: Monday - Friday between 8:00 – 20:00 with weekends on a rota basis

Location: Lakeside North Harbour, Portsmouth/Hybrid (after the probation period of 6 months)

Full training provided.

Looking for a unique and challenging role in the world of medical assistance? Is it time to utilise all of your current skills and learn new ones?

You will be responsible for the triage of all new patient cases from around the world together with sourcing in-patient beds for repatriated patients whether on a medically escorted commercial flight or by air ambulance. You will assist with coordination with overseas and receiving treating teams.

You will gain knowledge of the world of insurance medicine working alongside both medical and non-medical colleagues.

The role offers a hybrid working model with a full in-office training program followed by mentored supervision.

We are a team of over 30 doctors and nurses working together to obtain the best outcome for our patients.

We are looking for paramedic practitioners with broad clinical knowledge bases who have worked in fields such as ED or cruise ship medicine and preferably with some hospital-based experience.

Duties and responsibilities

• Respond to calls and, consult with clients and colleagues in a timely manner and always in accordance with triage priorities.
• Liaise with patients, hospitals, and medical staff across the globe to ensure the correct and appropriate treatment is being given
• Complete accurate and focussed reviews and reports
• Deal with all calls in confidence and in an empathetic manner
• Provide safe, high-quality, evidence-based patient care

Requirements

• A minimum of 5 years post registration experience
• Good communication skills in English, both verbal and written
• Empathy and a desire to enhance the patient journey
• A strong work ethic
• IT competency
• UK nationality or unrestricted right to work in the UK

We offer

• Starting salary: From £ 38,000 FTE starting salary with additional reimbursement for unsociable hours, bank holidays and weekends. Previous assistance experience will be taken into consideration.
• Incremental holiday plan
• Contributory pension scheme
• Health Cash Plan worth £1700 per annum
• High-street rewards scheme for family and friends
• Worldwide family travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance.

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

Values

• INTEGRITY: We do the right thing
• COLLABORATION: We are one
• AGILITY: We learn, evolve, and adapt
• CARE: We are compassionate and human
• ACCOUNTABILITY: We take ownership