Triage Practitioner

NHS; Redhill; On-site; GBP 40,000 - 49,000; Full time

Job summary

A healthcare organization in the UK is seeking a Triage Practitioner to join their Single Point of Access team. This role involves supporting mental health crisis services and providing essential telephone triage. The ideal candidate will have NMC/HCPC registration and two years of post-qualification experience. A competitive salary of £40,617 to £48,778 is offered along with support for ongoing training and development.

Qualifications

• Two years post qualification experience.
• Evidence of post qualification study.

Responsibilities

• Support the triage and/or rapid response.
• Create a safe and supportive environment for service users.

Education

NMC / HCPC or equivalent

Job description

Go back Surrey and Borders Partnership NHS Foundation Trust

Triage Practitioner

The closing date is 24 November 2025

Come and join the Mental HealthSingle point of Access (SPA)team for Surrey and North East Hampshire.

The SPA Service offers:

• A single referral point for GPs and other professionals across Surrey and north east Hampshire
• Compressed hours e.g. Mon-Weds 8am-8pm.
• A 24 hour telephone advice and support for people who use services and carers
• More responsive crisis services with improved experiences for people who use services, carers and professionals

Our aim is to provide people with mental health issues access to the support they need at the right time, with positive outcomes.

We are looking for people who are dedicated to promoting recovery, and who can inspire people experiencing mental health and their families that recovery is possible for everyone. You will have access to training and support and supervision from qualified Nurses, Occupational Therapists and Social Workers.

Post holders will work within our hub located at Gatton Place, Redhill located across the Trust providing a single point of access for all emergency, urgent and routine referrals. You will be working alongside our team of practitioners in order to expand skills and experience in the triage, assessment and treatment of people experiencing a mental health crisis.

Main duties of the job

Single Point of Access (SPA) is an integrated role in order to support the triage and/or rapid response as well as the Home Treatment elements of the service and the post holder will be responsible for creating an environment which is safe, supportive and an easily accessible with a no wrong door approach.

'I have been employed as a mental health triage practitioner with the Single Point of Access (SPA) Team since the service started in 2018. Moving from mental health social work in the community, I was initially apprehensive about working in a service that was solely telephone based but I quickly learnt the value of a single service providing a vital formulation of a person's needs, vulnerabilities but also strengths at the point of referral. I passionately believe that telephone triage as a brief intervention alone can sometimes provide a level of stability and trust in the next stage of a person's journey for mental health support.

Working for a 24 hour service affords a level of flexibility that has allowed me to establish a healthy work and home/life balance. I have been fortunate to be supported by SABP to complete the foundation year of systemic therapy training which has allowed me to bring a new lens of relational understanding to my clinical work.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Job responsibilities

Please refer to the attached job description and person specification for the requirements of this role.

Person Specification

Qualifications

• NMC / HCPC or equivalent

Experience

• Two years post qualification experience
• Evidence of post qualification study

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Surrey and Borders Partnership NHS Foundation Trust

£40,617 to £48,778 a yearIncl. 5% Fringe HCAS, per annum, pro rata