Triage Coordinator | Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust; Thatcham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community health services provider in Thatcham is seeking a Triage Coordinator to join their friendly team. The role involves managing referrals, supporting an integrated triage process, and liaising with health professionals. Candidates should have experience at Band 3 level in health/social care, excellent communication skills, and must be a driver. Benefits include flexible working, generous annual leave, and a supportive work environment.

Benefits

Flexible working options

27 days' annual leave

Generous NHS pension scheme

Career development opportunities

Cycle to Work scheme

Discounts at retailers and restaurants

Qualifications

• Worked in health/social care at Band 3 level or equivalent.
• Possession of excellent verbal and written communication skills.
• Flexibility within working days as a driver.

Responsibilities

• Assist with management of referrals for the triage team.
• Lead Sitrep flow calls with the Hospital Discharge Team.
• Support discussions regarding patient progress with the multi-disciplinary team.

Skills

Excellent verbal communication skills

Excellent written communication skills

Car driver

Education

Experience of working in health/social care at Band 3 level or equivalent

Job description

An excellent opportunity has arisen to become a triage coordinator in a friendly and supportive team within the BHFT. The successful candidate(s) will be working alongside an established multi-disciplinary team consisting of senior specialist community physiotherapists, occupational therapists, therapy assistants, and team administrators. As part of this role the post holder will be an integral member of the Clinical support and triage team. We are an integrated team including occupational therapists, physiotherapists, therapy assistants, and admin support. The service supports multiple pathways including community reablement, falls and community physiotherapy. This is an exciting time to join BHFT, as we develop services to work in an integrated way within the community in West Berkshire and across Berkshire West. The successful candidate will be required to provide/willing to develop skills in providing high quality, responsive services working as an integral member of the team. You will also work closely with social services and voluntary organization for adults with a wide range of physical impairments and mental health conditions.

Responsibilities

• To be an integral member of the triage team – to assist with the management of referrals, and support the integrated triage process
• To attend and lead the Sitrep flow calls with the Hospital Discharge Team
• To take a lead in the allocation to support the team.
• To be part of discussions regarding patients progress while on the service and review with the multi-disciplinary team as appropriate.
• To have a patient centred approach.
• To liaise with Registered Nurses, Registered Occupational Therapists, Registered Physiotherapists and Care Managers/Social Workers as required and to keep accurate and concise reports.
• To contribute and participate in professional development meetings
• To be the first point of contact for patients and health and social care partners wishing to discuss referrals and to elevate accordingly as and when appropriate.
• To coordinate adequate therapy assistants coverage where needed.
• To support the administration team as needed.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

The “must haves” for you to be considered for this role:

• Experience of working in health/social care at Band 3 level or equivalent.
• Excellent verbal and written communication skills.
• Car driver with ability and readiness to be flexible within working days.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point‑by‑point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

This advert closes on Tuesday 30 Dec 2025